About the Role: ThinkingIT Corp is seeking a dynamic and dedicated Operations / Workforce Manager to join our team. This integral role will focus on optimizing our operational processes while also ensuring effective workforce management. The ideal candidate will bring a blend of operational foresight and team coordination to enhance productivity and drive our global strategies forward. Key Responsibilities: - Oversee daily operations, ensuring alignment with strategic goals and efficient resource allocation. - Coordinate workforce management tasks, including scheduling, capacity planning, and performance tracking. - Collaborate with department leads to streamline workflows and improve overall operational efficiency. - Develop and maintain operational dashboards and reports to monitor key performance indicators (KPIs). - Facilitate effective communication across teams and departments to promote alignment and unity in operations. - Identify areas for improvement within operational processes and implement best practices to drive efficiencies. - Support training and development initiatives to elevate team performance and engagement. - Manage relationships with external partners and vendors relevant to operations and workforce strategies.

About the Role: We are looking for a highly organized and proactive Workforce Manager to support our operations and people-focused initiatives. This role sits at the intersection of operational management, project coordination, and employee support. The ideal candidate will help streamline workflows, ensure team effectiveness, and act as a central point of coordination across projects and operational priorities. Key Responsibilities: - Support day-to-day operations by coordinating schedules, resources, and team workloads. - Act as a point of contact for employee queries related to operational processes, policies, and workflows. - Work closely with department leads to ensure projects are on track, deadlines are met, and operational bottlenecks are addressed. - Assist in workforce planning, including tracking availability, allocation, and capacity management. - Facilitate cross-functional communication and help translate strategic objectives into actionable tasks. - Maintain accurate operational records, reports, and dashboards for leadership review. - Support onboarding, training, and other people-focused initiatives as needed. - Identify opportunities for process improvement and implement operational best practices. - Provide executive-level support when required, including preparing reports, presentations, and updates for senior leadership.

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Display knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams. Essential Job Functions: - The incumbent owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised. - Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes - Manage and update key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables. - Ability to translate term sheets and rules in ProMerit; meet client requirements and deadlines - Create, participate, and provide feedback in prospective client meetings and internal documentation - Manage the day-to-day execution of client needs for onshore clients. - Manage time and tasks to Service Level Agreements agreed to with client - Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams. - Communicate professionally and timely with clients via conference calls, Teams and email - Lead client meetings to document business use cases and demonstrate ProMerit functionality - Exhibit ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires - Liaise with teammates to ensure seamless coverage of all client requirements - Knowledge share with junior team members to help develop and enhance skills - Other activities as assigned by your manager Qualifications/ Requirements: - Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience - Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent. - 5+ years related industry experience and/or training preferred - Knowledge of mortgage warehouse lending; including the use and support of the ProMerit technology platform, operational activities, and client services. - Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly. - Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred) - Self-motivated and ability to independently follow items through completion - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies. - Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations. - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. - Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments. - Ability to work independently in a remote work environment. - Understanding of ADO, WLS, and SQL coding a plus - Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security. #LI-REMOTE Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $57,000.00 - $108,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal

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