This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Client Success Manager, you will serve as the primary partner for a portfolio of enterprise clients, ensuring they achieve meaningful business outcomes through your guidance and expertise. This role blends strategic thinking, technical acumen, and relationship management to drive client satisfaction, adoption, and expansion. You will lead the creation and execution of client success plans, align internal teams to deliver value, and proactively address challenges to prevent risks or gaps. Acting as a trusted advisor, you will influence renewals, growth opportunities, and advocacy while collaborating closely with sales, product, and technical teams. The role requires a results-driven mindset, excellent communication skills, and a passion for helping clients succeed in complex, dynamic environments. - Serve as the main point of contact for enterprise clients, building deep relationships across all organizational levels. - Develop, own, and execute comprehensive client success plans, ensuring client goals and KPIs are achieved. - Collaborate cross-functionally with Sales, Product, Engineering, and Technical teams to deliver seamless solutions and address client needs. - Monitor client health, identify risks, and implement strategies to prevent churn or issues proactively. - Drive renewal, expansion, and advocacy initiatives, managing contracts, negotiations, and commercial outcomes. - Act as a problem solver, providing both strategic guidance and technical insight to optimize client campaigns and processes. - Participate in pre-sales discovery conversations as needed to align client expectations with solution capabilities. Qualifications - Bachelor’s degree and 7+ years of experience in enterprise client management within a SaaS environment. - Proven ability to manage complex client portfolios, delivering measurable outcomes and fostering long-term relationships. - Strong technical aptitude with experience analyzing client data, martech strategies, and marketing automation platforms. - Excellent written and verbal communication skills, able to present to both technical and non-technical audiences. - Demonstrated success in renewals, contract negotiations, and account expansion. - Strong project management and organizational skills with the ability to manage multiple clients and initiatives simultaneously. - Self-starter, detail-oriented, and able to thrive in dynamic, fast-paced environments. - Preferred: experience in email and digital marketing, personalization and optimization technologies, and familiarity with project management tools (e.g., JIRA, Trello). Benefits - Competitive base salary ranging from $115,000 to $145,000 annually, with potential adjustments based on experience and location. - Equity opportunities and performance-based bonuses. - Robust health benefits including medical, dental, vision, and life insurance. - 401(k) plan with company match. - Flexible time off and PTO policies to support work-life balance. - Childcare and continued education reimbursement programs. - Remote-first work environment with flexibility for home office or coworking setups. - Inclusive and diverse workplace culture with equal opportunity for all employees. Company Description

• Own a portfolio of enterprise NA accounts; take full accountability for retention and growth outcomes. • Drive full renewal lifecycle — from health scoring through commercial negotiation to close. • Build multi-threaded relationships across Operations, IT, Supply Chain, and C-suite at each account. • Deliver monthly/quarterly executive business reviews (EBRs/QBRs) using Databricks ROI dashboards — data first, opinions second. • Identify and act on expansion signals: new geographies, new business units, new use cases. • Partner with Sales to co-own upsell and cross-sell plays, particularly FMCG, retail, and 3PL verticals. • Monitor Databricks health dashboards daily; flag at-risk accounts 60–90 days before renewal — no last-minute surprises. • Own and execute account plans for every client; QBR cadence is non-negotiable (no 'okay' with skipped QBRs).

• Develop and execute comprehensive customer success plans for a portfolio of strategic accounts, aligning with their business objectives and our product roadmap. • Proactively identify and mitigate risks to customer satisfaction and retention, escalating issues as necessary and driving timely resolution. • Conduct regular business reviews with customers, presenting value realization, identifying new opportunities, and providing strategic recommendations. • Act as a trusted advisor, understanding customer challenges and advocating for their needs internally to product, support, and sales teams. • Drive product adoption and utilization by providing best practices, training, and support, and identifying opportunities for upselling and cross-selling. • Collaborate closely with sales teams to ensure smooth customer onboarding and account transitions, and to identify expansion opportunities. • Contribute to the continuous improvement of customer success processes, tools, and best practices within the organization. • Mentor and guide junior Customer Success Managers as needed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a relationship driven Customer Success Manager to support a portfolio of Midmarket or Enterprise customers. In this role, you’ll become a trusted advisor, driving adoption, value, and customer satisfaction. You’ll collaborate closely with Account Management to identify expansion opportunities and ensure customer satisfaction. The Opportunity - Build strong, multi-threaded relationships with customer stakeholders - Lead executive business reviews and create tailored success plans - Drive platform adoption and customer engagement through consultative guidance - Monitor usage, identify risks, and execute mitigation strategies - Collaborate with Account Managers to support renewal and growth motions - Partner cross-functionally with Product, Support, Sales, and Operations - Surface customer feedback and advocate for platform and process improvements - Foster customer advocacy through exceptional experiences Success Looks Like - Strong, trusted customer relationships - Increased adoption and value realization - Early risk identification and effective mitigation - High-quality strategic reviews and success plans - Strong partnership with Account Managers on renewals and expansion - Accurate account health insights and CRM updates - Positive customer sentiment and advocacy Qualifications - 2+ years in Customer Success or Account Management with midmarket/enterprise clients (HR tech, SaaS, or related fields preferred) - Experience managing complex, multistakeholder accounts - Proficiency with Microsoft Office and CRM tools; quick learner of new technologies - Strong organization and time management in a fast-paced remote environment - Excellent written and verbal communication - Confident presenting to and influencing VP and C-Suite stakeholders - Customer-centric, proactive, and highly self-motivated Benefits - Stay healthy and happy with our comprehensive medical, dental and vision plans. - You can also choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. - This is a fully remote position. Perks - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays and half day first Fridays, and 8 hours of volunteer time. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth. Learning and Development - Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. - Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. - Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. - Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.