• Provide high quality support for operational service delivery and/or new feature development for a high-availability software system • Effectively triage and troubleshoot helpdesk case escalations • Answer client inquiries about system behavior • Manage operational schedules under the supervision of a senior tech PM • Create detailed Jira tickets to capture issues • Draft detailed deployment plans under the supervision of a senior tech PM

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Technical Project Manager will lead the planning, execution, and delivery of complex technical programs across multiple client engagements. This role requires strong technical acumen, excellent client communication skills, and deep expertise in Agile project management and Jira reporting. - Manage multiple concurrent technical projects from kickoff through delivery. - Lead complex programs involving cross-functional teams including engineering, product, design, and client stakeholders. - Establish clear project plans, timelines, and resource allocations. - Ensure alignment between business goals and technical execution. - Serve as a primary point of contact for C-suite and executive stakeholders. - Facilitate strategic planning discussions, roadmap reviews, and executive status updates. - Translate technical progress and risks into clear business language for leadership teams. - Drive Agile delivery practices including sprint planning, standups, backlog grooming, and retrospectives. - Partner with engineering leadership to remove blockers and maintain delivery momentum. - Ensure teams remain focused on priority outcomes while maintaining high quality standards. - Maintain project visibility and delivery metrics through advanced Jira reporting and dashboards. - Develop executive-level reports that track velocity, sprint progress, delivery risks, and resource utilization. - Use data insights to proactively manage project health and performance. - Identify risks early and implement mitigation strategies. - Manage scope, dependencies, and stakeholder expectations across programs. - Ensure documentation, communication, and governance standards are maintained across engagements. Qualifications - 7+ years of technical project management or program management experience. - Proven experience managing multiple projects simultaneously. - Experience leading complex, cross-functional technical programs. - Experience working directly with C-suite or executive leadership teams. - Strong expertise in Jira administration, reporting, and dashboard creation. - Experience managing Agile software development teams. - Preferred experience working in software development, digital product, or consulting environments. - Familiarity with enterprise platforms, APIs, cloud infrastructure, or SaaS platforms. - PMP, Scrum Master, or Agile certifications. Benefits - Work on innovative digital platforms and enterprise software. - Partner with high-profile clients and executive leadership teams. - Join a collaborative, engineering-driven culture focused on quality and impact. - Opportunity to lead large-scale technical programs.

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is seeking a Technical Project Lead (TPL) to play a pivotal role in ensuring the seamless integration of our innovative healthcare communication solutions with client systems. This role combines technical expertise with customer-facing responsibilities, acting as the cornerstone for successful implementations. TPLs work closely with both internal teams and external stakeholders to design, build, test, and deploy solutions that meet client needs and exceed expectations. As a TPL, you'll lead technical implementations, providing best practice recommendations and troubleshooting issues during testing and deployment. You’ll collaborate with Integration Engineers to ensure solutions meet customer needs while advocating for process improvements based on real-world insights. Responsibilities - Stakeholder Management & Communication: Lead customer-facing work, managing internal and external calls to ensure alignment and clear communication. - Technical Problem Solving: Troubleshoot technical issues and provide effective resolutions during the implementation process. - End-to-End Project Execution: Manage end-to-end technical implementations, ensuring seamless integration and deployment. - Strategic Client Consulting: Consult with clients throughout the implementation process, translating technical concepts into actionable solutions. Requirements - Education & Experience: Bachelor’s degree with 2+ years in a customer-facing technical role. - Interoperability Standards: 1+ years of experience with HL7v2, FHIR, and other common standards of healthcare system data exchange solutions. - Interface Engine Proficiency: Hands-on experience with systems like Mirth or Rhapsody. - API Knowledge: Familiarity with APIs (preferred but not required). - Core Competencies: Exceptional troubleshooting and analytical skills. Bonus - Experience with EHR systems Familiarity with interoperability tools like IRIS. - Background in healthcare IT integrations or system migrations. Interview Process - We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect: - Introductory Call with Talent Acquisition (20-30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the Technical Project Lead role, team structure, and our high-performance culture. - Hiring Manager Video Interview (45 min): A deeper conversation focused on your motivation and demonstrate your potential for rapid growth within the Technical Project Lead function. - Technical Interview (45 min): A deep dive into your technical experience with a member of our Integration Engineering team. - Cross Functional Partner Interview (1 hour): Two, 30 minute video meetings with members of our Professional Services and Technical Services teams to meet your cross functional partners and demonstrate what it would be like working together. OUR APPROACH TO WORK LOCATION Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs: - Boston Metro Area, MA - Chicago Metro Area, IL - Denver Metro Area, CO - Kansas City Metro Area (KS/MO) - Los Angeles Metro Area, CA - San Francisco / Bay Area, CA - Seattle Metro Area, WA This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

• Lead large-scale, cross-functional programs related to international expansion and corporate development initiatives • Develop integrated program plans across People, Legal, Finance, IT, Security, and Operations • Define scope, milestones, dependencies, critical paths, and risk mitigation strategies • Establish governance models, operating rhythms, and executive reporting for complex initiatives • Drive alignment across senior stakeholders to ensure clarity of decision rights and accountability • Partner with Legal, Finance, IT, Security, and People teams on entity creation, employer-of-record transitions, and regulatory readiness • Coordinate HR COE workstreams including compensation benchmarking, benefits setup, payroll implementation, mobility, and local compliance • Build repeatable playbooks and scalable frameworks for new country launches • Identify risks related to compliance, data privacy, and workforce management across jurisdictions • Lead integration program management for acquisitions, including Day 0 / Day 1 readiness and post-close integration • Partner with HR COEs on org design, job architecture alignment, compensation harmonization, benefits transition, and talent assessment • Track synergy milestones, integration KPIs, and change management initiatives