This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Blue Acorn iCi currently has a career opportunity for an Adobe Multi-Solution Architect with a deep understanding of Adobe’s tech stack to join our growing team. The position will play a crucial role in designing and implementing solutions that leverage Adobe technologies to meet the unique business needs of our clients. The right person will be responsible for providing technical leadership, driving innovation, and ensuring the successful delivery of complex solutions. This person requires deep analytical skills to solve complex business problems, and to provide innovative solutions that work in conjunction with all other tracks of the project stream. - Identify pain points and design or modify technical solutions to solve company’s problems. - Streamline workflows by implementing inventive technical solutions. - Ability to architect large scale technology solutions primarily using all of the Adobe Experience Cloud solutions, including Content Management, Commerce, Customer Data Platform, Campaign Management, and Analytics. - Ability to quickly grasp Business initiative, understand business processes, and determine technical solution options that meet objectives. - Participate in customer and prospect meetings alongside sales. - Administer large scale, complex systems projects; articulate design concepts, strategies and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener. - Collaborate with Business Solutions Architects to ensure solutions design supports overall business objectives. - Provide hands-on mentoring and coaching or architecture, solutions design, and development practices. - Build prototypes and/or assist software engineers with coding and troubleshooting both on-premise and cloud-based applications. - Ensure customer satisfaction and build upon the deep customer relationships we currently have. - Create and review architecture, solution design, data and integration documents for delivery teams and Architecture review Board. - Provide thought leadership and contribute specific points of view on key industry topics through various communication channels (i.e., Blue Acorn iCi Blog). - Possess a deep understanding and interest in emerging digital trends like CX solutions, advance personalization techniques. Qualifications - Subject Matter Expert of Adobe Experience Cloud products. - 10+ years of related overall technology experience. - 8+ years of consulting or agency experience. - Experience in a fast-paced consulting environment is a must. - Certified in at least one Adobe product; AEM/Commerce Certification a+. - Expertise delivering large scale solutions. - Thorough understanding of digital, and experience delivering sound technical solutions in this space. - Possesses a calm demeanor that is used to help resolve technology disputes. - Highly self-directed; able to multi-task given incomplete and conflicting knowledge, and prioritize multiple projects/initiatives in a deadline-driven environment. - Strong interpersonal skills, a positive attitude and the ability to thrive in a collaborative agency environment with multidisciplinary teams required. Benefits - Competitive benefits package that includes medical, dental and vision insurance. - Life insurance. - Disability. - Paid time off. - 401(k). - And more! Company Description Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. - Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. - Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. - Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. - From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Product Engineer II – Utilities, you will collaborate with customers, industry teams, and other product development team members to design, develop, and support the right geospatial solutions for electric, gas, water, sewer, stormwater, and telecommunications agencies. - Discover customer needs and craft geospatial solutions that cater to the electric, gas, water, sewer, stormwater, and telecommunications industries. - Configure ArcGIS apps, tools, and information models for industry-specific uses. - Identify and document ArcGIS Solution configuration and usage patterns. - Create and maintain product documentation and enablement materials for utility solutions. - Provide input into product design aspects to assure our products are simple to use and provide a great experience for our customers. - Work closely with customers, software development, business development, and professional services teams to define and develop solutions. - Draft and review ArcGIS Solutions product briefs, presentations, and documentation. - Design and author test cases for functionality, performance, scalability, and durability; execute both manual and automated tests, analyze test results, and report results. - Continually assess product quality, release readiness, and maintain existing ArcGIS Solutions. - Present and evangelize solutions to internal and external audiences. Qualifications - 2+ years of professional experience in the utilities, infrastructure, or telecommunications industries and experience applying ArcGIS to support specific industry workflows. - Experience implementing and utilizing ArcGIS Utility Networks. - Demonstrated ability to document and build GIS workflows. - Creative problem solver and a team player. - Excellent written and verbal communication skills. - Bachelor’s degree in geography or related field. Requirements - Knowledge of utility data management, asset management, and related utility workflows. - Electric utility GIS experience. - Data modeling experience. - Programming experience with scripting languages such as Python or Arcade. - Experience with ArcGIS Pro and configuring web-based GIS applications. Benefits - Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families). - 401(k) and profit-sharing programs. - Minimum accrual of 80 hours of vacation leave. - Twelve paid holidays throughout the calendar year. - Opportunities for personal and professional growth. - Base salary range: $76,960 — $128,544 USD. Company Description At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology.

YOUR MISSION: As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints. You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners. IN THIS ROLE YOU WILL: - Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production). - Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints. - Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast. - Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements. - Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures. - Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation. - Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps. - Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments. - Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements. WHAT YOU BRING TO THE TABLE: - 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact. - Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments. - Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures). - Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure. - Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders. - Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions. - Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable. - Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). - Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language. WHAT'S IN IT FOR YOU: - Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture. - Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. - Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches. - Competitive compensation and equity package. - Flexible working hours, 28 vacation days, and workation opportunities. - Access to a training and development budget for continuous professional growth. - Regular team events, game nights, and other social activities. - Work from home and/or our beautiful office in London with adjustable desks, social areas, fresh fruits, cereals, and drinks. Your recruiting process at Parloa: Recruiter video call → Meet your manager → Technical Interviews → Bar Raiser Interview Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Manage client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved. • Coordinate and execute software implementations for new customers, legacy migrations, and add-on module installations. Specifically in a dental practice software context. • Collaborate with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery. • Configure and test software according to client workflows and requirements. • Perform data and image migrations, including database split and merge activities for legacy transitions. • Identify and resolve technical or data-related issues throughout the implementation process. • Maintain comprehensive documentation, project records, and client communication. • Provide training and onboarding support to ensure successful adoption of the platform. • Contribute to ongoing process improvements to enhance implementation quality and efficiency. • Other role specific duties as they arise.