• Own complex, multi-team programs across Engineering, Product, Data Science, Design, Marketing, Partnerships, and external partners. • Drive alignment across organizational boundaries by surfacing dependencies and misalignments early. • Engage leadership with clear trade-offs, risks, and decision frameworks. • Lead engineering-focused initiatives and customer-facing product programs. • Balance short-term delivery needs with long-term platform health and scalability. • Partner with Engineering and Data Science to deliver AI- and ML-enabled capabilities end to end. • Develop clear, structured program plans with milestones, dependencies, and measurable outcomes.

• Working with teams across the organization to understand pain points and work to create solutions which span multiple domains. • Define and produce high quality written proposals, communications and documentation. • Execute on technical programs that require deep systems and engineering level knowledge. • Partner with Engineering Managers, Tech Leads, Engineers, business partners, Product Managers, and other Technical Program Managers to define, scope and drive large programs to conclusion. • Play a key part in shaping the technical design, predicting technical roadblocks, and identifying trade-offs in partnership with engineering. • Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. • Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. • Help influence peers / stakeholders and build consensus while dealing with ambiguity. • Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. • Create widely circulated plans, driving consistency, clarity, and building alignment across teams. • Operationalize and execute critical cross functional programs spanning multiple engineering organizations.

About the team The Data, Engineering, Science & Analytics (DESA) organization is Zillow’s central hub for data engineering, data science, business intelligence, and analytics tooling. DESA sits within Zillow’s Technology organization and partners across the company to shape critical product, marketing, operations, and business decisions using trusted data, scalable systems, and AI‑enabled insights. You will join a highly skilled, collaborative group of data practitioners and TPMs who are transforming how Zillow uses data and AI to help more people find their home. About the role The Principal Technical Program Manager (TPM), DESA is a senior, single‑threaded owner for Zillow’s most complex, cross‑organizational data and AI programs. This role combines strategic partnership, clear communication, and broad organizational influence with deep technical program leadership. As a Principal TPM for DESA, you will drive impact at scale by: - Serving as a trusted advisor and execution partner to DESA leadership, translating strategy into clear programs, operating mechanisms, and measurable outcomes. - Owning cross‑organizational technical programs that span analytics, data engineering, data platform, experimentation, and AI enablement, and ensuring they land with clarity, accountability, and durable impact. - Acting as a critical liaison between DESA and partner organizations (such as Data Platform, Product Engineering, Tech Enablement, and central platform teams) to enable bi‑directional communication, aligned priorities, and on‑time delivery of shared goals. This is a hands‑on, bar‑raising TPM role. You are expected to dive into technical details when needed, design and iterate on operating mechanisms, and earn trust at all levels of the organization. You Will Get To - Serve as a trusted advisor and execution partner to DESA leadership, translating strategy into clear programs, operating mechanisms, and measurable outcomes. - Lead complex, cross‑organizational data and AI programs that span analytics, data engineering, data platforms, experimentation, and AI enablement. - Design, implement, and continuously improve lightweight, scalable operating mechanisms that keep teams aligned and moving toward measurable outcomes. - Act as a critical liaison between DESA and partner organizations (for example, Data Platform, Product Engineering, Tech Enablement, and central platform teams) to drive aligned priorities and on‑time delivery of shared goals. - Dive into technical details where needed to clarify scope, identify risks and dependencies, and enable high‑quality, timely decision‑making. - Establish clear milestones, owners, and success metrics for ambiguous, cross‑functional initiatives, and drive accountability across teams and leaders. - Communicate program goals, status, and tradeoffs to both senior executives and technical audiences through clear, concise written and verbal updates. - Build strong, long‑term relationships across engineering, product, analytics, and platform teams so people seek you out to bring clarity, remove blockers, and move work forward. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are - You have deep experience in Technical Program Management, Product Management, or data‑focused Engineering roles, with significant time spent leading large, complex, cross‑organizational programs in a technology company. - You have operated at Principal‑level scope, driving programs that cut across multiple senior leaders, organizations, and roadmaps. - You are deeply familiar with at least two of the following domains: data platforms and data engineering (for example, Databricks or modern data stacks), analytics/data science/experimentation, or AI/ML and LLM‑enabled products or tooling. - You are a strategic and systems thinker who connects organization strategy to concrete programs and operating mechanisms, and can clearly explain the “why,” “what,” and “how.” - You are a bar‑raising program leader who has led ambiguous, cross‑functional efforts from zero‑to‑one and through scale‑up, setting clear milestones, owners, and success metrics. - You are an exceptional communicator who can write and present clearly to senior executives and technical audiences, and can appropriately own communications on behalf of senior leaders. - You design lightweight, scalable processes that solve real problems without over‑burdening teams, and you iterate based on feedback and outcomes. - You build strong, long‑term relationships with leaders and individual contributors across engineering, product, analytics, and platform teams, and people seek you out to bring clarity and unblock decisions. - Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Internal Systems team owns an expansive mix of platform and product solutions, centered on our internal users. Team goals are centered on building frictionless experiences for our Sellers and Finance Engineering to ensure our users can execute efficiently and with accuracy. We are looking for people with a strong background or interest in working across GTM and Finance domains to build successful platforms and systems. You’re comfortable dealing with many moving pieces, and you work effectively across dynamic teams and functions. What you’ll do As a Technical Program Manager in the Internal Systems team, you will play a key role within engineering to drive programs that span across the Stripe ecosystem. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that scale. The ideal candidate will deliver exceptional results through building and implementing solutions that benefit our users. Responsibilities - Working with teams across the organization to understand pain points and work to create solutions which span multiple domains. - Define and produce high quality written proposals, communications and documentation. - Execute on technical programs that require deep systems and engineering level knowledge. - Partner with Engineering Managers, Tech Leads, Engineers, business partners, Product Managers, and other Technical Program Managers to define, scope and drive large programs to conclusion. - Play a key part in shaping the technical design, predicting technical roadblocks, and identifying trade-offs in partnership with engineering. - Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. - Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. - Help influence peers / stakeholders and build consensus while dealing with ambiguity. - Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. - Create widely circulated plans, driving consistency, clarity, and building alignment across teams. - Operationalize and execute critical cross functional programs spanning multiple engineering organizations. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 8+ years of software engineering, systems engineering and/or technical program management experience. - Understand distributed systems. - Understand Service Oriented Architecture (SOA). - Excellent analytical skills; you digest complex information, can distill it, and make recommendations and proposals. - You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership. - You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. - You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. - Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Preferred Qualifications - Background in technical program management, in GTM and Financial systems. - You have experience managing technical software products from infancy to scale. - You can internalize an entire cross-functional business and lead cohesive programs. - You have experience designing and building a multi-product platform. - You’re a creative thinker who loves collaborating across the company with engineering, analytics, marketing, design, and sales to experiment and build superior products. - You’re scrappy, you do what it takes to get it done. - SQL scripting.