• Research, design, implement and manage Salesforce packages • Identify and follow best practices for co-development environments including the use of code versioning, sharing, and management technologies and practices • Produce accurate, consistent comments and documentation (e.g. Jira, Confluence, Bitbucket) • Understand and follow agile methodologies including scrum-based development and project lifecycles • Adherence to quality assurance protocols including manual testing, peer/self-review, creation of exhaustive test cases, and proper documentation for handoff to BA/QA • Confer with project managers, lead developers, and business analysts to obtain relevant project requirements and specifications • Maintain and enhance the required skills and expertise for best practices in current technologies (Keep up to date with changes to the platforms/technologies you are using) • Identify areas for improvement in existing programs and subsequently develop those modifications • Owning tasks from start to finish - Take the initiative to see tickets to completion.

• Develop Salesforce functionality using Apex, LWC, and Flows • Build and maintain CRM Analytics dashboards, datasets, and recipes • Configure and enhance Sales Cloud features and automation • Build and support Salesforce Marketing Cloud journeys, email campaigns, and automations • Support integrations with external systems via APIs • Participate in CI/CD deployments and release processes • Assist with testing, optimization, and documentation • Work collaboratively in an Agile delivery team

• Implement features including UI/UX and backend capabilities in a mission-critical system using Salesforce and Amazon AWS GovCloud • Support automated testing frameworks, ensuring system reliability • Deliver scalable solutions that meet the needs of a 24x7 service environment • Guide a cross-functional team through development, testing, release activities, and troubleshooting of Production issues • Ensure software solutions that meet SLA requirements for a 24x7 call center operation • Implement solutions using Salesforce capabilities including Apex classes, Lightning Web Components, Salesforce HealthCloud objects • Provide Software Development expertise for solutions that meet customer and mission goals • Support and use CI/CD pipelines (e.g., GitLab) • Collaborate with cross-functional teams to define, develop, and roll out new features • Troubleshoot and resolve issues in Production and lower environments • Provide expertise interacting with external systems via API integrations • Support call center integrations with Amazon Connect IVR

• Conduct comprehensive technical design reviews • Define enterprise-level technical architecture and standards • Manage technical debt, performance bottlenecks, and security vulnerabilities • Design and implement integration patterns between Salesforce, Mulesoft, and enterprise systems • Establish coding standards and documentation processes • Develop a compliant DevOps process including a CI/CD pipeline • Mentor and coach team members