When Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that’s more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive – wherever and whenever work happens. Citrix’s advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 30 years and have helped define what’s possible in a dynamic, Zero Trust world. Over that time, we’ve continued to develop industry-leading solutions like Citrix DaaS, Citrix Cloud, NetScaler, Unicon, Secure Private Access (SPA), Enterprise Browser, Endpoint Management (MDM/MAM), XenServer, uberAgent, and more. About the Role: As a Solutions Architect on the North American Enterprise Markets team, you will be pivotal in designing and implementing Citrix solutions that drive our client's business transformation. You also will drive leading go-to market (GTM) strategies that shape your recommendations and how your supporting Account Technical Strategist team positions our solutions. Day-to-day, the successful candidate will assess business requirements, design Citrix/NetScaler architectures, provide guidance on best practices, research industry trends, and prescribe execution plans. The ideal candidate is passionate about bridging the gap between business needs and technical solutions, ensuring optimal alignment. Citrix Solutions Architects provide expert guidance to an aligned set of customers, helping them leverage Citrix technology to create value. Travel is a required part of the role (up to 50%), and we offer a flexible work environment, allowing you to balance professional commitments with personal life. What You Will Do: - Research customer industry, information technology, and technical trends - Design and implement Citrix solutions tailored to client requirements - Engage with stakeholders to assess business needs and recommend suitable Citrix architectures - Provide technical and go-to-market leadership within the organization - Collaborate with account teams to provide technical expertise during client engagements - Develop strategies to improve and optimize existing Citrix deployments - Ensure client solutions comply with external regulatory and security standards - Identify potential risks in implementations and design mitigation strategies to address these challenges - Work closely with the security and infrastructure teams to ensure that Citrix solutions are both secure and efficiently integrated within the larger IT environment - Scale lessons learned and leading practices through collaboration with enablement counterparts What You Will Bring: - Bachelor’s degree or equivalent experience - 5+ years of technical customer service experience in high-tech, indirect sales, and/or consulting with a record of success in driving customer adoption of technology - Previous client-facing roles or consultative experience - Understanding of Citrix’s competitive domain and technologies - Proven track record of designing and implementing Citrix solutions - Strong understanding of business processes and their implementation into enterprise applications - Capable of understanding the business case and articulating the underlying technical solution - Ability to quickly grasp and distinctly explain technological and business concepts - Extensive experience in project management - Strong stakeholder management skills - Analytical and negotiation skills - Extensive experience in concept development - Ability to work independently with limited oversight - Prioritizes and manages many diverse tasks, objectives, and risks - Excellent oral and written communications skills, as well as excellent presentation skills - Ability to work in and successfully navigate complex and matrixed organizations - Ability to travel - Broad understanding of the following: - DaaS / VDI - Applications - Enterprise Browser - Enterprise Mobility Management - Networking - Enterprise Security - Data Management - Data Analytics - Endpoints & Thin Clients What Will Help You Standout: - Personal interest in cloud transformation and its impact on businesses - Familiarity with complementary cloud technologies and integrations - Passion for technology and innovation, and a proven “forward thinker” - Professional certifications such as: - Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) - Microsoft Certified Azure Administrator, or Azure Solutions Architect - AWS Certified Cloud Practitioner - Google Associate Cloud Engineer - Updated Security Certifications About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at AskHR@cloud.com for assistance. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $139,553-$209,329 CA generally ranges: $145,621-$218,431 All other locations fall under our General State range: $121,350-$182,026 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

• Participate in client discovery calls alongside Account Managers and Sales teams to gather technical requirements and understand business objectives. • Translate discovery findings into structured technical solution outlines and implementation plans. • Ask clarifying questions to identify scope boundaries, technical dependencies, and implementation considerations. • Develop labor estimates and project effort models using internal estimation frameworks. • Draft statements of work (SOWs), pricing inputs, and technical solution summaries. • Identify third-party vendor requirements and coordinate vendor outreach for pricing and feasibility. • Validate solution assumptions with internal engineering and project delivery teams. • Maintain standardized scoping templates, pricing assumptions, and documentation libraries. • Support architects in scoping complex or multi-system projects. • Assist with change orders by evaluating scope changes and recalculating required effort. • Identify required third-party vendors, software licensing, or hardware procurement needed to support proposed solutions.

• Set up HubSpot (after training) software according to the client processes mapped by a CRM architect • Solve complex problems by building low-code and no-code solutions • Communicate your ideas effectively by using diagrams, documentation and live meetings • Meet with external (clients) and internal (project managers, solutions architects) stakeholders to understand all business processes that will be implemented in HubSpot • Become an expert in all HubSpot CRM features by helping customers optimize their sales, marketing and customer service processes • Learn how top B2B businesses achieve their software, data, sales, marketing and customer service goals in dozens of industries

Job Title: Principal Architect: Google Cloud CX Solutions Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Location: Remote in USA Job Summary: We are seeking a dynamic and experienced Principal Architect for the Google Cloud CX stack, focusing on Gemini Enterprise for CX and CES. This role involves spearheading the technical design and oversight of innovative customer engagement solutions. You will bridge AI strategy with traditional contact center infrastructure, collaborating closely with customers and Google channel partners to develop integrated, real-time engagement platforms. Your mission is to unify technologies like Dialog flow CX, Agent Assist, and CCaaS into a seamless ecosystem that enhances customer experience and aligns with enterprise CRM and telephony systems. Your expertise will drive impactful, scalable solutions that redefine customer interactions. Responsibilities: - Consultative Solutioning & Sales Support: Lead technical discovery and architecture for major CX projects, transforming client goals into Gemini-powered contact center designs that deliver measurable ROI. - Customer & Channel Technical Liaison: Act as the strategic technical contact for clients and Google’s CX field teams, collaborating on market pursuits and providing expert advice on conversational AI advancements. - Conversational AI Agent Architecture: Design complex conversational flows using Google Agent Studio platforms and Dialog flow CX, employing Gemini and advanced "Playbook" patterns to create adaptive, natural-language agents. - Gemini-Enhanced Agent Assist & Insights: Develop real-time guidance systems using Gemini-powered Agent Assist for training and coaching and implement Conversational Insights for sentiment analysis and business intelligence. - Google CCaaS Platform & Implementation Oversight: Lead the architecture of Google CCaaS Platform implementations, ensuring scalability, security, and alignment with Google’s best practices. - Integration Patterns: Design integration between Gemini-enabled CX components and major CRM and CCaaS platforms like Salesforce, Zendesk, Genesys, Nice, and Avaya. - Telephony & Network Design: Manage the technical setup of Google CCaaS/CCAI, including necessary telephony and network configurations for real-time Gemini processing. Required Qualifications: - 12+ years in CX or CCaaS architecture and consultative technical leadership. - Expert-level knowledge of Conversational AI, Google Dialog flow CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and Gemini. - Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during complex sales cycles. - In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC. Desired Qualifications: - Hands-on experience with Conversational AI, Generative Playbooks, and Generative Fallback features using Dialog flow CX. - Proficiency in Prompt Engineering for conversational agents, focusing on tone, safety, and behavioral tuning. - Experience with Vertex AI Search and Conversation for RAG-based fulfillment. - Google Professional Cloud Architect or Google Professional Machine Learning Engineer certification. - Understanding of Google Cloud’s Media CDN and low-latency audio processing for voice-driven AI systems. - Proficiency in JavaScript/Python for custom webhook development and complex API orchestration. The base salary for this position is $ $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 03/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.