• Support developing a comprehensive program of study addressing aspects of Medicaid program integrity • Collaborate with State Medicaid program administrators and subject matter experts, federal policy and subject matter experts, and law enforcement officials • Drive content that is responsive to state program integrity needs • Contributes to the completion of major training programs • Assists in developing advanced training solutions • Applies advanced knowledge for planning and designing instructional methods and materials • Advises and makes improvement recommendations for training classes and seminars • Maintains current knowledge of relevant healthcare fraud and training trends

Build a Career That Fits Your Life Imagine a career where success doesn’t come at the expense of family time. Our fully remote team offers the flexibility to create your own schedule, grow professionally, and earn competitive income—all from home. We’re looking for energetic, service-driven individuals who enjoy helping clients and making a difference. You’ll work with multiple clients throughout the day, offering knowledgeable support and building trusted relationships. Ideal Candidates Will Have • Excellent communication and people skills • A growth mindset and adaptability • The ability to work independently and within a team • A strong sense of responsibility and motivation What We Offer • Flexible scheduling with weekly pay • 100% remote work environment • Ongoing weekly training and mentorship • Life insurance coverage • Health insurance reimbursement • Modern technology and resources to support your success Next Steps Submit your resume and compensation requirements to be considered. Interviews are held via Zoom for convenience and community wellness. If you’re ready to grow, learn, and thrive in a career that aligns with your life, apply now and take the next step forward.

Remote Client Support Representative 100% Work From Home | Flexible Schedule Our company has transitioned to a fully virtual, work-from-home model, offering a career that allows you to earn a strong income without sacrificing family time. This role provides the flexibility to choose working hours that fit your life while building a stable, long-term career. We are seeking motivated, personable individuals to assist both existing and prospective clients. In this role, you’ll interact with multiple clients throughout the day, delivering exceptional service and clear product guidance. Preferred Skills - Strong communication skills, including active listening and solution-focused problem-solving - Ability to learn quickly and adapt in a fast-paced environment - Comfort working both independently and as part of a team - A strong work ethic with a desire to grow and succeed What You Can Expect - Flexible schedule with weekly pay - 100% remote / work-from-home position - Weekly trainings led by top leaders - Company-provided life insurance - Health insurance reimbursement - Industry-leading technology and support resources Interview Process In the interest of community wellness, all interviews are conducted via Zoom video conferencing, ensuring a safe and convenient experience for all applicants. If you’re looking for a remote opportunity that offers flexibility, stability, and professional growth, we encourage you to apply and explore what this career can offer.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY Supports the execution of the Company’s property management software platform by designing, developing, and implementing training curriculum that drives software acclimation and enhances customer satisfaction, thereby improving team member performance JOB DESCRIPTION KEY RESPONSIBILITIES: - Participates in establishing annual goals and objectives for WalkMe programs, projects, and initiatives that align with the overall IT business plan and the Company’s strategy for team member education, development, performance, and retention. Design, develop, and implement WalkMe digital adoption solutions by using the full suite of WalkMe Apps. - Monitors, researches, and incorporates emerging trends in digital adoption platforms (DAP) and e-learning to enhance WalkMe solution design and functionality. Utilize the WalkMe Institute to remain current with WalkMe releases and continue product education. - Oversees and implements evaluation methods to measure the effectiveness of WalkMe solutions on participant learning and performance, developing surveys, tests, and follow-up evaluations for reporting training results. - Reviews and updates existing WalkMe solutions to reflect changes in the Company’s business practices and industry trends, recommending implementation approaches to ensure seamless integration into digital adoption strategies. - Monitors end-user feedback, completes scheduled maintenance, and utilizes project tracking boards to ensure that system issues and user enhancement requests are addressed and resolved quickly. - System Administration: Oversees the administration of WalkMe within the company’s property management software platforms and product by managing communication with WalkMe support teams or service providers, assisting in resolving system or user-related issues. - Conduct discovery to determine compatibility with WalkMe and the Company’s needs. - Provides customer service by responding to requests for WalkMe guidance, recommending tailored solutions, and addressing issues or concerns logged via the Helpdesk. - Provides custom reports and ad hoc analysis as required by internal business groups to assess the impact and performance of WalkMe implementations. ORGANIZATIONAL RESPONSIBILITIES - Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility, reporting violations to appropriate individual(s). - Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). - Identifies areas for improvement within and outside the WalkMe implementation area, offering suggestions to enhance efficiency and productivity. - Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility. BASIC KNOWLEDGE & QUALIFICATIONS: - Demonstrated ability to read, write, and communicate effectively to create presentations for managers and staff, and to design and implement WalkMe digital adoption programs. - High-level proficiency in creating WalkMe solutions, including all WalkMe Apps, using the WalkMe Editor and associated authoring tools (e.g., JavaScript, HTML, CSS). - Demonstrated proficiency in e-learning design principles and digital adoption platforms, with experience in tools like WalkMe Insights for analytics. - Ability to lead discussions, manage conflict, and bring closure to project-related design sessions for WalkMe implementations. - High degree of proficiency in word processing, spreadsheet, and database management programs to complete reports, evaluate systems, and produce communication materials. - Proficient in project management skills, developing and implementing complex WalkMe project plans, and managing multiple priorities against established budgets and deadlines. - Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly to develop fact-based WalkMe procedures and training materials. - Employment history demonstrating the application of an education or training background sufficient to design and provide digital adoption solutions to staff and management in operations, management, and technology. - Bachelor’s or master’s degree in education, communications, business systems, computer science, or related field and/or equivalent work experience in a similar role. - 1–3 years of experience with WalkMe building is highly preferred. - WalkMe Certified Builder or Engineer preferred. TRAVEL / PHYSICAL DEMANDS: - Team members work in an office or remote work environment. No special physical demands are required. - Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. #LI-TR1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. - Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. - Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: - Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. - Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. - For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. - 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). - 401(k) with Company Match up to 6% of pay after 6 months of service. - Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). - Employee Assistance Program. - Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. - Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.