This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Lead Identity Engineer provides senior‑level technical leadership across enterprise identity platforms, specializing in Microsoft Entra ID and Okta, in a fully remote capacity. The role blends deep engineering expertise with strong project management skills to drive complex SSO, MFA, lifecycle, and federation initiatives from design through production rollout. - Partners with security, application teams, and program leadership to deliver scalable, compliant, and well‑governed identity solutions. Qualifications - Senior‑level experience with Microsoft Entra ID and Okta, including hands‑on configuration of enterprise apps, policies, workflows, and federation. - Deep understanding of SAML 2.0, OIDC/OAuth2, SCIM, token flows, and identity lifecycle patterns. - Proven ability to lead complex identity projects and coordinate cross‑functional teams. - Strong troubleshooting skills across authentication, authorization, and provisioning systems. - Experience designing secure, scalable identity architectures in cloud or hybrid environments. - Excellent communication skills, including the ability to translate technical concepts for executives and non‑technical stakeholders. Requirements - Current Tier 2 Public Trust or the ability to obtain one quickly. - Experience in regulated or compliance‑driven environments (federal, healthcare, finance). - Background in ICAM modernization or large‑scale identity migrations. - Experience with automation (PowerShell, Python, Okta Workflows, Graph API). - Ability to produce architecture diagrams, integration standards, and engineering playbooks. Special Requirements/Security Clearance - Ability to obtain and maintain a Public Trust.

• Liderar la ejecución de soluciones empresariales de alta complejidad • Asegurar la excelencia en ingeniería • Supervisando la implementación de sistemas robustos basados en J2EE y Spring • Garantizando la resiliencia en servidores de aplicaciones críticos • Orquestando equipos de alto rendimiento bajo estándares internacionales de calidad y metodologías ágiles

POSITION SUMMARY: The Clinical Business Analyst (CBA) will be responsible for designing, developing, and maintaining reports, extracts and dashboards within the Epic electronic health record (EHR) system. The CBA will regularly develop reports, Radar content, and Dashboards using Slicer Dicer, and Reporting Workbench. Each CBA will be assigned a set of requests, incidents and projects to multitask and will be expected to maintain open communication with end users to define report specifications and establish an expected timeline of development, validation, and delivery. CBA will work with application and clinical team members as needed to understand underlying workflows and where to find pertinent information in Chronicles to ensure complete and accurate data is provided. Participation is expected at weekly team and all staff meetings to keep up to date on all current projects and initiatives. Position: Report Writer/Applications Developer Department: Clinical and Enterprise Analytics Schedule: Full Time JOB REQUIREMENTS EDUCATION: - Bachelor’s degree in Computer Science, Information Systems, Healthcare Informatics, or a related field or relevant equivalent work experience needed. - Relevant certifications in Epic Reporting are a plus. EXPERIENCE: - Experience: Minimum of 2 years of experience in report development, with a focus on healthcare reporting in Epic EHR systems. Experience with Epic’s Reporting Workbench, Radar, and Slicer Dicer is preferred. - Experience in lieu of education is also considered. - Experience configuring reporting for multiple service areas within the Community Connect network is preferred. - Technical Skills: Experience with reporting tools, and knowledge of programming language. Familiarity with data structure concepts and ETL processes is a plus. - Analytical Skills: Analytical and problem-solving skills with the ability to interpret data and translate it into actionable insights. - Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. - Detail-Oriented: Exceptional attention to detail with a commitment to delivering high-quality work. Compensation Range: $71,500.00- $104,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Job Summary The Application Managed Services Director is responsible for the strategy, oversight, and management of the delivery of EHR application support services at Impact Advisors. This person will lead our Quality Center of Excellence, oversee reporting and metrics, develop our tech-forward strategy, and ensure adherence to IT Service Management (ITSM) best practices and SLAs while driving continuous improvement in service quality. Key Responsibilities Service Delivery Management & Reporting - Oversee the end-to-end delivery of IT services to clients, ensuring SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and KPIs (Key Performance Indicators) are consistently met or exceeded across all clients. - Work with engagement leaders to understand client reporting requirements. - Monitor and audit processes to ensure compliance with internal and external standards. - Direct developers on the development and maintenance of reports for internal purposes and client presentations. - Report Service Delivery trends regularly to AMS leaders and managers for follow up, training, and communication. - Participate in onboarding new clients and advise on best practices for ITIL and workflows balancing firm and client interests. - Lead or collaborate on the development of new service offerings as they integrate with service delivery management. Quality Center of Excellence - In partnership with AMS Leaders, develop and operate an industry leading quality management framework to monitor and improve service delivery across multiple clients. - Conduct root cause analysis (RCA) for major incidents and recurring issues, driving corrective actions and preventive measures. - Lead continuous service improvement initiatives to enhance service quality and client satisfaction. - Gather feedback through surveys, meetings, and other channels to identify areas for improvement. - Drive the adoption of technology, automation, and other best practices to improve service efficiency and reduce manual intervention. Client Relationship & Communication - Support engagement leaders in conducting regular service review meetings with clients to discuss performance, improvements, and future service needs. - Provide timely and transparent communication on service status, incidents, and planned changes. - Prepare and present service performance reports, highlighting trends, risks, and opportunities for improvement. - Manage client expectations and ensure alignment between service delivery and business objectives. Team Leadership & Collaboration - Lead and mentor a team of engagement leaders and service delivery professionals, fostering a culture of accountability and continuous learning. - Collaborate with business development and engagement leaders to identify opportunities for service expansion and upselling. - Coordinate with external vendors and partners to ensure seamless integration and delivery of services. - Promote a customer-first mindset across the organization, emphasizing the importance of quality and service excellence. Qualifications Education & Experience - Bachelor’s degree in Information Technology, Business Administration, or a related field (Master’s degree preferred). - 7+ years of experience in healthcare IT Service Management or Service Delivery, preferably within a Managed Service Provider (MSP) or IT outsourcing environment. - Proven experience managing client relationships and delivering IT services aligned with ITIL best practices for large organizations. Skills & Competencies - Strong knowledge of healthcare IT and EMR systems (Epic, Oracle Health, etc.). - Strong knowledge of ITIL frameworks (ITIL 4 certification preferred). - Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar) as it relates to running AMS teams and large service teams. - Strong Technology and platform integration skills (AI, chatbots, automation tools, Microsoft Copilot) as it relates to running AMS teams and large service teams. - Strong reporting skills, (Power BI or similar business intelligence tools) as it relates to running AMS teams and large service teams. - Excellent problem-solving, analytical, and decision-making skills. - Exceptional communication and interpersonal skills, with the ability to manage client relationships and lead cross-functional teams. - Strong project management skills, with the ability to handle multiple priorities and deadlines. - Experience with quality management frameworks (e.g., ISO 9001), process improvement (Lean Six Sigma), etc. Key Performance Indicators (KPIs) - SLA and OLA compliance rates - Customer satisfaction (CSAT) and Net Promoter Score (NPS) - Incident resolution and change implementation times - Quality audit scores and process compliance rates - Implementation of technical innovations to improve quality or efficiency Additional Information - Ability to travel as needed. - Work schedule is typically M-F. - This role reports to the Managed Services VP. At Impact Advisors, we prioritize transparency and equity in our compensation practices. This role has a salary range of $150,000 - $190,000 and may also be eligible for an annual bonus. This range accounts for various factors, including skills, experience, training, certifications, and organizational needs. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.