At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents. The Enterprise Project/Program Management Lead Consultant is accountable for independently leading all aspects of multiple complex programs or projects with a high level of risk, organizational span, business complexity, team size, and interdependencies. Projects may be across multiple functional areas and are of strategic importance to the organization. Key Responsibilities - Engages appropriate stakeholders in risk identification and mitigation. - Represents projects/programs and their objectives in all governance and gating forums. - Customizes solutions for complex issues, typically involving enterprise-level considerations. - Motivates others to embrace project challenges and inspires them to achieve goals while constructively evaluating their performance. - Delivers clear, concise communication on complex projects and issues in a simplified style for any audience. - Achieves project results through leadership and influence rather than authority; leverages organizational dynamics and communication skills to drive outcomes. - Drives achievement of project/program success factors. - Leads project execution by providing direction and oversight throughout the lifecycle to ensure business requirements are met. - Directs strategic projects/programs of high complexity and impact. - Manages high-complexity projects independently, without the need for external support or direction. Work Location - This position is a remote home-based role. - Your home office does not need to be near an Allstate office, but it does need to be in the United States. - Some travel is expected for this position. Candidates should be comfortable with travel based on business needs. Preferred Experience - External Management Consulting, Strategic Business Development (SBD) and Finance experience a plus. - Demonstrated experience managing complex projects or programs, preferably within large organizations involving multiple departments or business units. - Insurance claims experience spanning multiple lines of business such as auto, property, and casualty, with a solid understanding of claims operations and industry best practices. - Proven ability to lead cross-functional initiatives that drive business value and improve operational performance. Functional Skills - Communication: Strong written and verbal communication skills; able to convey complex ideas clearly and concisely to a variety of audiences. - Influencing: Effectively leads stakeholders toward informed decisions using data, logic, and sound reasoning; drives alignment and commitment to change. - Strategic Thinking: Connects day-to-day project activities to broader organizational goals and long-term business outcomes; anticipates challenges and aligns work with strategic priorities. - Storytelling: Creates compelling presentations and executive-level decks that communicate insights through clear, engaging narratives. - Adaptability: Demonstrates flexibility and resilience when priorities shift; maintains focus and productivity in dynamic environments. *This role has no supervisory responsibilities #LI-JS2 Skills Adaptability, Communication, Influencing Skills, Storytelling, Strategic Thinking Compensation Compensation offered for this role is 90,700.00 - 153,925.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview At Genesys, Product Program Managers are the connective tissue that enables cross-functional teams to operate in alignment at scale. They lead highly visible, complex initiatives ranging from major product releases to go-to-market launches and operational evolution. Senior Product Program Managers leverage AI-enabled insights and strong program, product, and process management expertise to drive execution and continuous improvement across the company. This role requires strong influence, structured thinking, and the ability to guide diverse teams toward shared outcomes. Responsibilities - Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking. - Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making. - Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership. - Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes. - Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned. Basic Qualifications - Bachelor’s degree or equivalent practical experience in business, operations, program management, or a related field. - Five to eight years of experience leading complex, cross-functional programs or initiatives in a global technology, SaaS, or enterprise environment. - Demonstrated ability to translate strategy into structured execution plans, manage dependencies, and drive accountability across multiple functions. - Experience influencing without authority and facilitating decision-making at senior levels. - Strong communication and presentation skills with the ability to synthesize complex information for executive audiences. - Experience using program management tools such as Smartsheet, Asana, Jira, or equivalent. - Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship. Preferred Qualifications - Comfort working in dynamic, matrixed environments across Engineering, Product Management, Sales, Marketing, Finance, Customer Success and others. - Demonstrated prior experience building and launching software products at global scale. - Experience with governance or lifecycle frameworks (launch readiness, portfolio management, stage-gate, offer governance). - Background in operational excellence, change management, or business process improvement. - Experience applying AI or automation tools to streamline program management workflows. - PMP, PgMP, or equivalent practical expertise. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $108,400.00 - $190,600.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Kaiva Tech, LLC is seeking a Program Manager (Case Management) Reports To: Kaiva Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Public Trust (Secret Preferred) Position Summary: The Program Manager (Case Management) provides overall leadership, management, and operational oversight for the Department of Education Federal Student Aid (FSA) Ombudsman case management support program. This role is responsible for ensuring the effective and compliant adjudication of complex regulatory and consumer financial cases related to Title IV federal student aid programs. The Program Manager directs day-to-day program execution and ensures contractor performance aligns with contractual requirements, federal regulations, and established quality standards. This position oversees case management operations, reporting, quality assurance processes, workforce performance, and stakeholder communication to ensure timely, accurate, and well-documented case resolution outcomes. Working closely with government stakeholders, including the Contracting Officer's Representative (COR), the Program Manager ensures program deliverables, performance metrics, and service level objectives are consistently achieved within a performance-based contract environment. Essential Duties and Responsibilities: - Provide overall program management and operational oversight for the case management support program. - Lead and supervise a team of regulatory case analysts and support personnel. - Ensure cases are reviewed and resolved in accordance with federal statutes, regulations, and program guidance including Title IV. - Monitor program performance metrics including case throughput, timeliness, accuracy, and quality assurance outcomes. - Implement and manage quality assurance and quality control processes. - Oversee case workflow management, resource allocation, and workload distribution. - Develop and deliver program reporting including performance metrics and case status summaries. - Maintain communication with the Contracting Officer's Representative (COR) and stakeholders. - Lead internal meetings, case calibration sessions, and training initiatives. - Ensure proper documentation within case management or CRM systems. - Coordinate onboarding, training, and professional development of staff. - Identify operational risks and implement continuous improvement initiatives. - Ensure compliance with contractual, security, and reporting requirements. - Other duties as assigned. Knowledge and Critical Skills: - Understanding of regulatory case management and compliance review processes. - Experience leading teams responsible for case analysis or adjudication. - Strong organizational and leadership skills. - Ability to interpret and apply federal statutes and regulations. - Strong written and verbal communication skills. - Experience implementing quality assurance processes. - Ability to analyze operational performance data. - Proficiency with Microsoft Office Suite and CRM systems (Salesforce preferred). Education & Work Experience: - Bachelor's degree in Business Administration, Public Administration, Legal Studies, Finance, or a related field - Minimum of 8 years of progressive professional experience in program management, regulatory case management, compliance operations, or a related analytical field. - Minimum of 3 years managing teams or operational programs supporting federal agencies. - Experience managing performance-based service delivery environments preferred. - Experience with CRM or case management platforms (Salesforce preferred). Certifications, Licenses: - Project Management Professional (PMP) or equivalent certification preferred. Special Requirements: - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

Job Overview: The Senior Manager, IT Program Management leads the IT Strategic Governance and Delivery Office (SGDO) and is responsible for overseeing the IT portfolio of projects aligned to business goals. This role focuses on ensuring service delivery quality, and aligning IT projects with business priorities. The Senior Manager will drive cross-functional teams to deliver technology projects, streamline workflows, and drive continuous improvement initiatives. This role manages, coaches and develops a team of six people to drive value through project delivery. Job Responsibilities: - Strategic Leadership and Governance - Oversee the portfolio, prioritizing initiatives based on business value and resource availability. - Act as a change agent to implement and manage processes and projects across the IT organization. - Develop and maintain strong relationships with key internal clients, by collaborating with senior executives to devise and implement strategies. - Project Planning and Delivery - Lead the planning and execution of multiple IT projects, ensuring adherence to project timelines, budgets, and quality standards. - Utilize project management (PM) methodologies (e.g., PMBOK, SAFe, Agile, Waterfall) to guide teams through the project lifecycle. - Lead regular assessments to understand client needs and expectations, while addressing and resolving internal client issues promptly and effectively. - Continuous Improvement: - Establish metrics, internal operational level agreements (OLAs) and key performance indicators (KPIs) to evaluate performance and project delivery quality, driving continuous improvement efforts. - Facilitate process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile. - Cross-Functional Collaboration: - Work closely with IT leadership, business units, and stakeholders to ensure processes and projects meet their needs and support strategic objectives. - Foster a culture of collaboration and innovation to encourage process improvement across teams. Job Requirements: - 8+ years of experience in IT process, project and business relationship management. - Exceptional understanding of IT and continuous improvement methodologies. - Proven knowledge of project management methodologies and tools (e.g., Microsoft Project, JIRA, Monday, Trello). - Excellent analytical and problem-solving skills, with the ability to think strategically and drive change. - Strong leadership and interpersonal skills, with experience managing cross-functional teams. - Exceptional communication skills, with the ability to engage and influence stakeholders at all levels. - Demonstrated experience in breaking down, comparing and evaluating various courses of action and making autonomous decisions on matters of significance, within the scope of responsibilities. To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance. As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history). We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.