• Drive innovative business solutions and digital transformation with our customers • Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform. • Architect solutions on the ServiceNow platform both independently and collaboratively • Demonstrate live to customers and prospects the ServiceNow platform highlighting its features and functionality • Conduct business process and/or technical workshops that may include enablement sessions. • Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform • Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables. • Thrive in a fast paced growing company • Develop documentation, pricing and statements of work for customers • Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome • Obtain and maintain pre-sales ServiceNow certifications for the different product lines available

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. • Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals. • Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. • Identify potential delivery challenges early and develop innovative solutions. • Collaborate with project teams to ensure solution designs are implemented accurately and effectively. • Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. • Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. • Document integration strategies, data models, and technical roadmaps. • Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. • Develop and lead quality assurance and testing strategies for technical deliverables. • Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps. • Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients. • Define and enforce security and compliance requirements for all solutions. • Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines. • Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions. • Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery. • Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes. • Mentor and coach team members, support career development, and contribute to best‑practice frameworks. • Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution. • Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives. • Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders.

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs • Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices • Develop and maintain complex scripts, business rules, and UI policies • Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition • Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields • Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes • Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference • Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience • Support end-user training to ensure a smooth adoption of the implemented solution • Support change management efforts by assisting senior developers, architects, and users during the transition period • Troubleshoot and resolve technical issues related to ServiceNow implementations • Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements • Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform

• Designing, configuring, customizing, and implementing ServiceNow applications • Collaborate with teams to implement ServiceNow solutions • Support data migration from legacy systems to ServiceNow • Assist in integration of ServiceNow with other systems • Create detailed documentation of configurations and customizations • Conduct thorough testing of ServiceNow configurations • Support end-user training and change management efforts • Troubleshoot and resolve technical issues related to ServiceNow