• Partner with Sales Account Managers to secure design wins and support revenue growth. • Qualify customer opportunities and assess the suitability of SiC power devices for their applications. • Provide pre‑sales technical support to demonstrate system‑level benefits and communicate the value of SiC solutions. • Support customers throughout the entire design cycle—from samples and prototypes to pilot, pre‑production, and full production—including hardware debug and system‑level guidance. • Support quality team on customer claims to determine root causes of field application failures. • Use strong technical knowledge to address field requests with minimal support from factory engineering. • Manage and train distribution FAEs to ensure consistent technical capability across the channel. • Maintain effective communication with business unit teams to address customer technical requests. • Deliver customer feedback and application insights to Marketing to support new product development. • Leverage our Munich Lab to identify best practices for SiC component usage and generate new technical knowledge.

• Supporting our customers with on-site service in the following areas: Install and optimize hardware/software/network products and configurations at customer sites • Diagnose and resolve product performance problems • Perform maintenance and repairs • Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance • Leverage shown experience to provide limited application support • Proactively responds to potential equipment issues to prevent unplanned interruption of customers business • Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software • Train other field engineers and customers in the solutions • Serve as an internal resource on technical issues and leads product customer concerns • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers • May have knowledge of third-party products • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers • May calibrate equipment • May qualify leads

• Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, servicing and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in operation and maintenance of the system and provides training • Participates in the Call Center Phone Support and CRM system and performs other internal activities • May eventually be assigned to specific customer accounts as the primary technical support contact

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision. • Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit reports, such as Service and Status Reports, on all support activities as defined and required. • Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties. • Adopt PoC for both customer and internal Azenta Management. • Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions. • Assist with sample migration (initial transfer from old format to new format and load into customer Store).