Job Closed
This listing is no longer active.
QA Manager
Location
United States
Posted
99 days ago
Salary
0
No structured requirement data.
Job Description
QA Manager
3Sharp
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Assurance (QA) Manager is responsible for defining, implementing, and continuously improving a comprehensive quality assurance program across all company deliverables. This role ensures that quality is consistently built into projects from planning through delivery, rather than simply being inspected at the end. - Partner closely with Delivery Leadership, Project Managers, and cross‑functional teams to establish and enforce quality standards, testing practices, and measurable outcomes. - Own the overall QA strategy, team development, and quality maturity of the organization. - Balance rigor with pragmatism to ensure high‑quality outcomes while supporting delivery velocity, creativity, and varied project needs. - Design and implement a scalable QA program, drive adoption across delivery teams, and continuously evolve quality practices. - Embed quality into deliverables and delivery processes from the outset to ensure consistent, high‑quality outcomes. - Demonstrate the following attributes: - Proven ability to build, standardize, and scale a QA program across diverse deliverables. - Strong systems thinker who understands how quality intersects with delivery, project management, and customer experience. - Comfortable defining and monitoring QA processes, metrics, and reporting. - Experienced leader who can coach, mentor, and develop QA team members. - Pragmatic mindset—able to apply the right level of QA based on risk, audience, and scope. - Strong collaborator who can partner effectively with Project Managers, Delivery Leads, and Sales. - Clear communicator who can articulate quality risks, tradeoffs, and recommendations. - Ownership-oriented leader who takes responsibility for the health, consistency, and impact of quality outcomes. Qualifications - 3+ years of experience leading or managing a QA function or QA team in a professional services, agency, or multi-project delivery environment. - 5+ years of hands-on experience defining and implementing QA best practices, standards, and test strategies. - Strong understanding of both manual testing and automated testing approaches and methodologies. - Strong understanding of accessibility standards and testing methodologies. - Familiarity with agile delivery concepts such as user stories, acceptance criteria, and iterative testing. - Experience developing and documenting test plans and quality strategies appropriate to varying scopes, timelines, and risk profiles. - Ability to establish and track quality metrics that demonstrate improvement over time. - Experience participating in project estimation and planning discussions from a QA perspective. - Working knowledge of the Microsoft 365 ecosystem, including Teams, Office, SharePoint, OneDrive, and related collaboration tools. - Familiarity with Azure DevOps or similar Microsoft‑aligned planning and tracking tools is a strong plus. - Familiarity with AI tools or Microsoft Copilot is a strong plus. - Strong organizational, prioritization, and time-management skills. - Excellent written and verbal communication skills. Requirements - This is a full-time, exempt position with a starting base salary of $120,000 per year, dependent on experience. - 3Sharp pays 90% of employee insurance premiums (medical, dental, vision) and offers a 401(k) match. - New employees accrue 4 weeks of PTO in their first year and receive 9 paid holidays. Benefits - Remote workplace with occasional in-person meetings scheduled by management. - Preference for applicants who live in Washington State, but open to exceptional candidates from nearby states. - Core business hours follow Pacific Time to support collaboration and consistency.
Job Requirements
- 3+ years of experience leading or managing a QA function or QA team in a professional services, agency, or multi-project delivery environment.
- 5+ years of hands-on experience defining and implementing QA best practices, standards, and test strategies.
- Strong understanding of both manual testing and automated testing approaches and methodologies.
- Strong understanding of accessibility standards and testing methodologies.
- Familiarity with agile delivery concepts such as user stories, acceptance criteria, and iterative testing.
- Experience developing and documenting test plans and quality strategies appropriate to varying scopes, timelines, and risk profiles.
- Ability to establish and track quality metrics that demonstrate improvement over time.
- Experience participating in project estimation and planning discussions from a QA perspective.
- Working knowledge of the Microsoft 365 ecosystem, including Teams, Office, SharePoint, OneDrive, and related collaboration tools.
- Familiarity with Azure DevOps or similar Microsoft‑aligned planning and tracking tools is a strong plus.
- Familiarity with AI tools or Microsoft Copilot is a strong plus.
- Strong organizational, prioritization, and time-management skills.
- Excellent written and verbal communication skills.
- This is a full-time, exempt position with a starting base salary of $120,000 per year, dependent on experience.
- 3Sharp pays 90% of employee insurance premiums (medical, dental, vision) and offers a 401(k) match.
- New employees accrue 4 weeks of PTO in their first year and receive 9 paid holidays.
Benefits
- Remote workplace with occasional in-person meetings scheduled by management.
- Preference for applicants who live in Washington State, but open to exceptional candidates from nearby states.
- Core business hours follow Pacific Time to support collaboration and consistency.
Related Guides
Related Categories
Related Job Pages
More QA Engineer Jobs
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GroundTruth is seeking a detail-oriented, part-time Quality Assurance Analyst to support the accuracy and reliability of our platform, with a primary focus on financial and operational data. This is an entry-level position well-suited to candidates with strong analytical instincts and a methodical approach to information review. - Review email correspondence, invoices, confirmations, and system outputs to verify correctness and logical consistency - Identify and document inconsistencies, duplicate records, and incorrect mappings between customer-specific charge codes - Flag edge cases and anomalies — including significant data drop-offs — before they propagate into downstream systems - Report identified issues clearly and reproducibly to the engineering team, with sufficient context for resolution - Contribute to overall data integrity and the reliability of financial outputs Qualifications - Prior experience in a QA, data review, or analytical support role - Excellent English reading comprehension and written communication skills - Strong attention to detail with the ability to cross-reference information across multiple sources - Organized, methodical, and comfortable working independently with minimal supervision - Basic familiarity with financial concepts such as invoices, vendor records, line-item totals, and confirmations - A natural inclination to question inconsistencies and follow through on discrepancies - Interest or background in freight, logistics, or supply chain operations Requirements - This is a part-time role at or ~20 hours/per week, paying $30-35 per hour
• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers • Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls • Provide detailed and structural feedback on the VIP CS/AM Agents' performance • Be able to express your point of view to those you evaluate clearly • Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents • Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents • Inform the Management about the cases requiring urgent attention • Share your ideas/suggestions on improving the current processes of communication with VIP users • Perform tasks that are sometimes repetitive yet involve elements of creativity
Quality Assurance Specialist
ReWorks SolutionsBuilding quality global teams that drive efficiency and results
• Conduct regular audits of client files, treatment plans, session notes, and supervision documentation to ensure compliance with clinical, payer, and regulatory standards • Monitor adherence to BACB, state, and insurance documentation requirements • Review behavior intervention plans (BIPs) and treatment plans for accuracy, completeness, and quality • Identify documentation gaps, compliance risks, and operational inefficiencies • Provide structured feedback to BCBAs and RBTs to improve documentation quality • Track authorizations, reauthorizations, and payer compliance standards • Develop and maintain QA checklists, auditing tools, and internal compliance systems • Prepare QA reports and present findings to leadership • Support corrective action plans and process improvement initiatives • Assist with maintaining HIPAA compliance and internal policy adherence
• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers; • Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls; • Provide detailed and structural feedback on the VIP CS/AM Agents' performance; • Be able to clearly express your point of view to those you evaluate; • Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents; • Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents; • Inform the Management about the cases requiring urgent attention; • Share your ideas/suggestions on improving the current processes of communication with VIP users; • Perform the tasks that are sometimes repetitive, yet involve the elements of creativity.
