Role Description We are currently looking for a Dutch-speaking Customer Experience Specialist to join an international team. - Provide high-quality customer support to Dutch-speaking customers - Handle customer inquiries related to automotive services and products - Deliver an excellent customer experience in line with a premium automotive brand - Collaborate with internal teams to resolve customer issues efficiently Qualifications - Native / Fluent Dutch - Good level of English - Experience in Customer Service or Sales - Experience with luxury brands is a plus - Availability to attend on-site training in Barcelona Requirements - Salary: €21,376 gross/year - Bonus: Up to €3,000 gross/year - Private medical insurance - International work environment Benefits - The position can be remote from Spain, but the candidate must be based in Barcelona during the training period.

• Provide Tier 2 support functions as outlined in the Product Support workflow. • Develop and maintain expert-level knowledge of the proprietary digital platform. • Diagnose and resolve moderately complex user issues using guided support techniques. • Manage, validate, and enrich tickets submitted by Super-Users and Tier 1 Help Desk volunteers. • Identify recurring issue trends and escalate appropriately. • Provide input to Tier 3 for more complex or systemic issues. • Communicate effectively with Tier 4 Engineering & Development teams as needed. • Oversee and support multilingual Tier 1 Help Desk volunteers. • Serve as the primary escalation point for unresolved Tier 1 issues. • Guide and assist volunteers with issue diagnosis and proper escalation. • Ensure volunteers are trained, equipped, and resourced to fulfill Tier 1 responsibilities effectively. • Contribute to the smooth operation of the Product Support workflow across Tiers 1–4. • Collaborate effectively with Product, Engineering, QA, and Technical Solutions teams. • Ensure clear documentation, handoffs, and communication across all support tiers. • Guide users through workflows using screen-sharing and step-by-step support. • Provide users with deeper explanations and links to advanced documentation.

• Review and implement store layouts to ensure Simplot products are well presented and easy to find • Create and maintain attractive in-store displays with attention to detail • Build strong relationships with store managers and key decision-makers • Execute sales and field plans effectively across your territory • Listen, plan, and deliver solutions that meet store needs and objectives • Take pride in achieving territory goals and contributing to team success

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As part of our Customer Support team, you’ll provide front-line product support to users, troubleshoot software issues, and ensure customer satisfaction by resolving technical problems efficiently. You’ll develop a deep understanding of the company's software products to guide users, offer product training, and escalate complex issues to the engineering team when necessary. Working within our three-tiered support structure, you’ll work closely with other support teammates, customer implementations and success, and software developers in order to drive positive outcomes for our customers. Investigations often require deep technical analysis across multiple systems, including database queries, user session replays, and network-level logs. The role involves tracing data from source systems through integrations into Aiwyn’s platform, analyzing transaction flows, and diagnosing issues related to DNS, mail servers, and third-party integrations such as practice management systems, SafeSend, and Outlook. - Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience. - Assist in the setup, configuration, and optimization of our software for new and existing customers. - Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests. - Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings. - Manage and prioritize support tickets, ensuring timely and accurate resolutions. - Contribute to the development of support documentation, FAQs, and knowledge base articles. Qualifications - 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training - Excellent problem-solving skills with a proactive approach to troubleshooting. - Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users. - Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment. - Experience with structured query language (SQL) - Strong process-oriented mindset with a focus on continuous improvement and operational efficiency - Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes Requirements - Familiarity with SaaS platforms and cloud-based software solutions. - Experience with customer relationship management (CRM) systems including Zendesk and JIRA. - Strong understanding of accounting principles and experience with accounting or accounts receivable software. Benefits - Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. - Remote, work-from-anywhere culture - Flexible PTO - World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. - Stock options - every Full Time Employee has ownership in Aiwyn's future and success. - 401(k) matching Company Description Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we’re one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology—and we’re doing it with world-class people, processes, and products.