Windward Recruiting

• Prepare for new client onboardings by sending disclosures, inputting workflows, data gathering, generating paperwork, creating tasks, and documenting to dos • Knowledge on how to open all types of complex accounts (trusts, corporation, 401ks) • Respond to client requests with timeliness and accuracy in mind, with the goal of handling most client requests without advisor oversight • Assist Advisors with client meeting prep and follow-up tasks • Process account opening applications, transfer paperwork, money movements and/or other various industry specific administrative tasks • Maintain and update client data in our CRM • Set a high standard of client interaction as the first person a new client interacts with on the Client Service Team • Attend Zoom meetings with clients and team members

• Respond to client requests with timeliness and accuracy in mind • Assist Advisor with client meeting prep and follow-up tasks • Process account opening applications, transfer paperwork, money movements and/or other various industry specific administrative tasks • Monitor Custodian alerts and money movements • Calendar Management for Financial Advisor including client appointments • Review info and documents received from clients, save docs, and enter info into our client FP assumptions template • We are a small firm that is always striving to improve our processes and we want your input to help this position better and better over time!

• Respond to client requests with timeliness and accuracy in mind • Assist Advisors with client meeting prep and follow-up tasks • Process account opening applications, transfer paperwork, money movements and/or other various industry specific administrative tasks • Update internal portfolio models using MorningStar and broker dealer model management system, when quarterly model updates are communicated. • Calendar Management for Financial Advisor(s) including client appointments • Prepare materials and support for retirement plan meetings

• Manage daily client service requests • Oversee and execute client onboarding • Manage Advisor workflows and tasks, ensuring that all client touch points are made • Develop and fine-tune internal company processes, workflows, and templates • Advisor and company Calendar and email management • Manage Schwab paperwork, money movement (wires, journals, Moneylinks, etc.) and trading • Manage SmartRIA – executing compliance tasks as necessary • Manage Gusto - executing payroll • Project management and execution, reporting directly to CEO • Various administrative tasks • Resolve issues practically and proactively • Participate in strategy meetings and help execute on goals of the firm

• Assist financial advisors by handling administrative tasks, coordinating client communications, and managing client accounts to allow advisors to focus on strategic relationship-building and financial planning. • Take ownership of day-to-day operational tasks by attending client meetings and coordinating follow-up tasks, coordinating portfolio updates, and resolving client requests in a timely and accurate manner. • Collaborate with internal teams, such as compliance, investment operations, and client service departments, to ensure all client-related activities are executed efficiently and in line with company standards. • Maintain accurate client records, manage CRM data, and generate reports as needed to support advisors in tracking client activity, portfolio performance, and service delivery. • Cultivate and maintain strong relationships with clients. • Understand clients' financial goals and preferences. • Identify opportunities for client growth and new business. • Stay informed on financial market trends and regulatory changes. • Adhere to regulatory requirements and internal policies, conducting due diligence on prospective clients and implementing risk mitigation measures.