Strata Decision Technology

• Provide customer service deliverables including configuration, auditing, reconciliation, and reporting within the Planning and Performance solutions, with an emphasis on providing customers with a high-value experience while managing project budgets and timelines. • Planning and Performance functions include budgeting, long range forecasting, capital and business planning, and performance management. • Perform detailed analysis and deliver proactive recommendations on module configurations and understand customers’ accounting, data and organizational structure. • Partner with customers to support and drive tool adoption and develop process workflows for administrating the various areas of the application tailored to the nuances of the organization. • Follow standard process workflows to perform routine administration and audit work. • Serve as the customer’s primary point of contact for all communications and work efforts, including emails, video meetings, instant messaging, and possibly in-person travel if requested by the customer.

• Consult on the design, approach, and adoption of key components of the StrataJazz® Decision Support platform across multiple customers nationwide • Partner with customers to define business use cases and configuration recommendations, advising on cost accounting and analytics best practices aligned to organizational strategy • Analyze and interpret complex source data to inform critical design decisions and implementation direction • Collaborate with Strata’s Technical and Engineering teams to ensure customer needs and advisory recommendations are well understood and appropriately translated into delivery plans • Lead onsite and virtual customer stakeholder sessions focused on discovery, design guidance, decision-making, and enablement; including working sessions and targeted training • Communicate proactively with Strata team members, managers, project managers, and executives regarding risks, dependencies, and decision points throughout the project lifecycle; develop and recommend action plans to mitigate risk • Contribute to operational improvement and strategic growth initiatives to help Strata scale its Advisory Services offerings and continually improve customer outcomes • Work in an Agile environment, partnering closely with delivery teams while maintaining a focus on advisory guidance, value realization, and customer adoption