Sagetap

Role Description As a Customer Support Specialist, you will serve as the first line of support for both Sages and Vendors on the Sagetap platform. You will help resolve issues, answer questions, and ensure users have a smooth, thoughtful experience across the marketplace. This is a highly detail-oriented and customer-focused role that requires strong communication, organization, and problem-solving skills. You’ll work closely with internal teams to identify recurring issues, improve support processes, and help create a positive experience for everyone using the platform. You are comfortable operating in a fast-moving startup environment and enjoy helping people solve problems quickly and thoughtfully. What You Will Do - Manage inbound support requests through Intercom and other support channels - Respond to customer questions with care, clarity, and professionalism - Troubleshoot platform issues and escalate bugs or technical problems when needed - Support the Sage verification process and review application details for accuracy - Maintain organized records and support documentation - Help build and improve self-service support resources and FAQs - Identify recurring customer pain points and share feedback with Product and Operations teams - Partner cross-functionally to improve the overall customer experience - Support operational projects and administrative tasks as needed Qualifications - 1–3 years of experience in customer support, operations, customer success, or similar roles - Strong written and verbal communication skills - Highly organized with strong attention to detail - Calm, thoughtful, and solutions-oriented under pressure - Comfortable learning new systems and troubleshooting issues - Strong follow-through and accountability - Experience with Intercom or support platforms is a plus - Excited to work in a collaborative, early-stage startup environment Requirements - Remote-friendly (CA or NYC preferred) - Tools: Intercom, Slack, Zoom, and modern collaboration platforms - Environment: Fast-moving, collaborative, and high ownership Benefits - Early-stage equity - $50-80K + 401(k) - Comprehensive healthcare benefits - Opportunity to help shape customer experience at a growing startup - Exposure to executive-facing marketplace operations

Company Description: Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems. Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders and foster meaningful connections in a non-sales setting. We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap! Job Description: At Sagetap, content isn’t just marketing — it defines our category. As our Sr. Content Strategist, you will architect Sagetap’s narrative across brand, product, and growth. You won’t just create content — you will define the messaging frameworks, positioning strategy, and editorial direction that establish Sagetap as the authoritative voice in enterprise software discovery. This is a strategic role first and an execution role second. You will partner closely with Growth, Product, and Leadership to translate complex enterprise AI and security dynamics into compelling, differentiated narratives. You will shape how we speak to CIOs, CISOs, and senior technology leaders — ensuring every touchpoint (website, product, lifecycle emails, reports, social, and announcements) reinforces a cohesive and powerful point of view. Your work will influence acquisition, activation, retention, and brand perception. What You Will Do: Define Narrative & Positioning - Own Sagetap’s messaging architecture and positioning - Develop core value propositions for different executive personas - Translate product features into clear marketplace narratives - Establish tone, voice, and editorial standards across all channels Architect Content Strategy - Build and own the long-form editorial roadmap (reports, insights, thought leadership) - Identify key themes that position Sagetap as a category-defining marketplace - Align content strategy to growth objectives (acquisition, activation, retention) - Develop repeatable content frameworks that scale Connect Brand to Product - Shape onboarding messaging, lifecycle emails, and activation copy - Partner with Product on launches and feature storytelling - Support Growth experiments with strategic messaging direction - Ensure consistency across website, email, and in-product surfaces Lead High-Impact Content Creation - Write flagship thought leadership pieces and data-driven insights - Oversee production of reports, executive briefs, and strategic content assets - Collaborate with designers and external contributors where needed - Elevate the CEO and leadership voice with strategic content direction Measure & Refine Impact - Define content performance metrics beyond vanity engagement - Connect content to acquisition, activation, and retention outcomes - Continuously refine narrative based on market response and executive feedback What We’re Looking For: 5–8+ Years of Strategic Content Experience: Experience owning positioning and narrative in B2B, SaaS, or enterprise environments. Exceptional Narrative & Messaging Skills: You can distill complex enterprise AI and security concepts into sharp, differentiated positioning. Strategic Thinker: You think in frameworks, categories, and market perception — not just posts and campaigns. Product & Growth Alignment: You understand how content supports acquisition, activation, and retention. Executive Audience Fluency: You are comfortable writing for senior technology leaders (CIO, CISO, CTO level). Highly Collaborative: Able to work cross-functionally with Growth, Product, and Leadership. Data-Informed: You connect narrative decisions to measurable business outcomes. Additional Information: Remote-Friendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones, so US-based applicants are preferred. Tools & Collaboration: We use Slack, Zoom, and other platforms to maintain a culture of open communication and collaboration, no matter your location. Work-Life Balance: Work hard and be flexible and in turn, enjoy a flexible schedule in an environment that values productivity and personal well-being. What you will have at Sagetap: - Early-stage stock options - Competitive salary and 401(k) with company matching - Comprehensive healthcare benefits for employees and qualifying dependents - Flexible work schedule with generous vacation and Holiday policy - Professional development and career growth - Experience building and scaling a transformative marketplace - Ability to learn from some of the smartest people in the industry Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you’re ready to define the narrative for how enterprise leaders discover transformative technology, we’d love to hear from you.

Company Description: Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems. Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting. We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap! Job Description: At Sagetap, marketplace strength begins with who enters the network. As Sage Acquisition Manager, you will own the top-of-funnel pipeline and inflow of high-quality executive applicants (“Sages”). Your role is to ensure a consistent, growing stream of qualified technology leaders who meet our acceptance criteria and elevate the credibility of the marketplace. This is not a passive inbound role. It is a precision sourcing and targeting role. You will define acquisition strategy, execute executive outreach, optimize targeting, and continuously refine inflow quality. Your work directly influences the strength, growth rate, and long-term health of the Sagetap network. What You Will Do: Own Sage Sourcing & Top-of-Funnel Pipeline - Build and manage a high-quality pipeline of prospective Sages - Identify and prioritize target executive profiles (CIO, CTO, CISO, VP Security, Head of AI, etc.) - Develop sourcing strategies across LinkedIn and other acquisition channels - Drive consistent, qualified Sage applications Drive Qualified Inflow: - Craft personalized outreach to senior technology leaders - Clearly communicate Sagetap’s value proposition - Ensure applicants meet role, industry, and seniority criteria - Partner with internal stakeholders to refine qualification standards Optimize Targeting & Outreach Performance - Test and iterate messaging to improve response and application rates - Refine ICP targeting based on marketplace needs - Identify and scale effective acquisition channels - Eliminate low-performing tactics quickly Track & Improve Acquisition Performance - Monitor application volume, acceptance rate, and inflow quality - Maintain visibility into sourcing stage by name - Surface pipeline risks early - Continuously improve targeting precision Maintain CRM & Pipeline Accuracy - Ensure clean, accurate CRM tracking - Manage outreach cadence and response tracking - Provide clear reporting on inflow and targeting performance What We’re Looking For: - 3–6 Years of Experience in Growth, Executive Sourcing, Recruiting, or B2B Acquisition: You understand pipeline mechanics and targeting precision. - Executive-Level Outreach Skills: Comfortable crafting personalized messages to senior technology leaders. - Highly Analytical & Metrics-Driven: You track performance closely and iterate based on data. - Pipeline-Oriented Thinker: You understand how top-of-funnel quality impacts long-term marketplace strength. - Persistent & Proactive: You follow up consistently and optimize relentlessly. - Operationally Disciplined: Strong CRM hygiene and structured reporting habits. - Comfortable in Early-Stage Environments: You move quickly, take ownership, and refine strategy in real time. Additional Information: - Remote-Friendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones, so US-based applicants are preferred. - Tools & Collaboration: We use Slack, Zoom, and other platforms to maintain a culture of open communication and collaboration, no matter your location. - Work-Life Balance: Work hard and be flexible and in turn, enjoy a flexible schedule in an environment that values productivity and personal well-being. What you will have at Sagetap: - Early-stage stock options - Competitive salary and 401(k) with company matching - Comprehensive healthcare benefits for employees and qualifying dependents - Flexible work schedule with generous vacation and Holiday policy - Professional development and career growth​​​​​​ - Experience building and selling a transformative product - Ability to learn from some of the smartest people in the industry Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

The Role We’re hiring a Head of Growth to build and lead the engine that turns interest into activation, adoption, and long-term product usage. Sitting at the center of Marketing, Product, and Data, this role owns growth strategy across channels, including content, community, partnerships, events, performance marketing, and lifecycle. The mandate is clear: ensure every dollar and every effort invested in growth translates into meaningful activation and durable usage, particularly with senior enterprise technology leaders who are highly time-constrained, discerning, and difficult to reach. This is a hands-on, high-ownership role for a growth leader who thrives in startup environments and knows how to blend experimentation, product intuition, and strong execution. You will shape how users experience the product from their first interaction through long-term adoption, working closely with cross-functional partners to remove friction, accelerate time-to-value, and build growth systems that compound over time rather than chase short-term wins. What You’ll Own Growth Strategy & Execution Own growth strategy across acquisition, activation, engagement, and expansion Lead growth across content, community, partnerships, events, performance marketing, and lifecycle Ensure growth efforts drive meaningful activation and sustained product usage, not vanity metrics Partner closely with Marketing to align demand generation with downstream engagement Lifecycle & Engagement Shape the user journey from first touch through onboarding and long-term engagement Build lifecycle programs that improve time-to-value and ongoing usage Identify and address drop-off points across the funnel. Experimentation & Measurement Own the growth experimentation roadmap across channels and lifecycle Define clear hypotheses, success metrics, and learning goals Track and report on activation, engagement, and retention outcomes Translate insights into clear recommendations for leadership Product Partnership Collaborate with Product on onboarding, activation, and UX improvements Use data to inform prioritization and iteration where product changes impact growth Startup Leadership Operate as a hands-on leader who can execute and scale Build and develop a small, high-impact growth team over time Align and influence cross-functional partners without slowing velocity What We’re Looking For Strong Growth Experience Proven ownership of activation, onboarding, and product usage growth Experience designing activation flows, experiments, and habit-building mechanics Deep comfort partnering directly with Product and Engineering teams Strong Marketing Experience Hands-on experience with lifecycle, activation, and growth marketing Ability to connect the acquisition strategy to product adoption and retention Experience collaborating with content, brand, and performance teams Strong Startup Experience Experience building growth systems in early-stage or scaling startups Comfortable operating in ambiguity with limited resources Track record of learning quickly, iterating fast, and driving meaningful impact Enterprise Technology & Buyer Experience Experience engaging and activating senior enterprise technology leaders (e.g., CIOs, CTOs, CISOs, Heads of Engineering, Security, AI, or Infrastructure) Strong understanding of how enterprise software buyers discover, evaluate, and adopt new tools Ability to design growth strategies that resonate with highly busy, high-stakes decision-makers, where generic or consumer-style growth tactics may not apply Why Join Us You will directly shape how users discover value, build habits, and stick with the product over time. Your work will influence both near-term growth and long-term customer value, making this role foundational to the company’s success. If you’re excited to build a modern growth engine at the intersection of product and marketing and want real ownership in how a company scales, we’d love to talk! Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.