Rain Technologies

Role Description As a Scaled Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. - Manage a high-volume portfolio of employer clients using a digital-first engagement model that balances efficiency with meaningful customer outcomes. - Establish trusted relationships with key customer contacts while leveraging scalable programs (campaigns, webinars, office hours, in-app engagement) to drive adoption and satisfaction. - Develop success plans and lifecycle touchpoints tailored for scale, identifying critical success factors and proactively surfacing insights across multiple accounts. - Collaborate with Implementation, Sales, Product, and Support to ensure a seamless customer experience while driving consistency across a broad book of business. - Partner with CS Ops and Analytics to leverage data for monitoring customer health, flagging risks, and prioritizing scalable interventions. - Contribute to the creation of customer-facing resources (knowledge base, videos, campaigns) that enable self-service and reduce repetitive support needs. - Capture and amplify client success stories to be used across scaled channels and for broader employer advocacy. - Act as the customer’s voice within Rain, providing feedback that influences product development and scaled CS strategy. Qualifications - 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers. - Strong project management skills and ability to prioritize internal and external requests. - Demonstrated track record of successfully building relationships and problem solving skills. - Proven ability to measure, understand, and communicate business needs and impact to your customers. - Ability to be flexible and adjust to changing priorities or projects as the company scales. - Experience using an enterprise CRM (HubSpot, Salesforce, etc.). Requirements - Fintech, HR tech, or payments experience is a plus—but not required. Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Company Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges every day.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly analytical and motivated Data Analyst to join our Business Operations & Analytics team. This isn't just a reporting role; you will be the storyteller of our data. You will dive deep into our product, user, and transactional data to uncover critical insights that will shape our strategy, guide product development, and optimize our growth engine. You will work cross-functionally with product, engineering, marketing, and leadership to answer our most pressing questions and turn complex data into actionable recommendations. You will be reporting to the Head of Business Operations & Analytics with the option to work remotely or in-person in our downtown Nashville office. What You’ll Do - Analyze and interpret large, complex datasets - Define, build, and monitor Key Performance Indicators (KPIs) - Build, maintain, and iterate on Looker dashboards and underlying LookML data models to ensure scalable, accurate, and self-serve reporting across the organization - Manage and version-control data models, SQL scripts, and analytical code using Git/GitHub, following engineering best practices such as branching, pull requests, and code reviews - Conduct deep-dive analyses on user behavior, funnels, and customer segmentation - Design, execute, and analyze A/B tests - Measure campaign effectiveness, analyze Customer Acquisition Cost (CAC), and model Lifetime Value (LTV) - Work with Engineering to ensure data accuracy and reliability - Translate complex findings into clear narratives for technical and non-technical stakeholders Qualifications - You have 2-5 years of experience in a data analyst or business intelligence role - You have expert-level SQL, capable of writing complex, optimized queries (e.g., in Snowflake) - Proven experience creating dashboards using tools like Looker, Apache Superset, or similar - Proficiency in Python (Pandas, NumPy, Matplotlib) for statistical analysis - Strong understanding of statistical principles (e.g., hypothesis testing) and experience with A/B testing Preferred Qualifications - Experience in a fintech, banking, or high-growth startup environment - Familiarity with data warehousing concepts (e.g., Snowflake) - Exposure to modern data stack tools (dbt, Fivetran) Compensation $70,000 - $90,000. Note this is a range and we take in a variety of factors when determining total compensation for the position. Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected] . What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

We are looking for an experienced Senior QA Engineer to be a part of our engineering team. You will help us to improve QA processes, run tests and collaborate with teams to maintain product excellence. Develop and scale robust UI test automation frameworks using Playwright Drive quality integration by embedding automated tests into CI/CD pipelines using tools like Docker Perform comprehensive manual and automated testing across API, web, and mobile interfaces Lead non-functional testing, including performance, stress, and exploratory tests Implement best practices (BDD, Page Object Model, and Object Orientation) to ensure scalable automation code

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Rain is looking for an experienced, high-energy sales professional who understands Enterprise Sales and how to sell executives cost-savings or business performance solutions. - Develop and support Rain’s sales pipeline to support ambitious growth plans for financial technology solutions for employees. - Create and grow prospects via lead qualification. - Maintain broad market and competitor knowledge to ensure credibility with prospects. - Engage sales development representative team to drive progress in their pipelines. - Build relationships with customers and account teams up to the C-Level to present product information, solution propositions, account review, and support for the ordering process. - Actively showcase and promote Rain’s commitment to financial technology solutions and close partnerships with industry leaders, including SHRM, APA, and others. Qualifications - 3+ years of experience with technology or solution sales including selling Human Capital Management and Earned Wage Access. - Exceptional strategic planning and business development skills; must own and contribute at every stage of the sales lifecycle. - A Bachelor’s degree in business or equivalent combination of education and work experience. - Ability to promote complex technology solutions and project manage them. - A high level of demonstrated customer interface along with exceptional written and verbal communication skills. - Strong sales, presentation, negotiation, and organizational skills. Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Company Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges every day.

As our Event Marketing Manager, you will be the operational heartbeat of our physical and virtual brand presence. We are evolving from a "point solution" for earned wage access into a comprehensive financial health platform, and you will be responsible for bringing this narrative to life through flawless execution. Manage end-to-end execution of bespoke events, from initial concept through post-event analysis and follow-up Develop creative event concepts that align with business objectives and deliver memorable attendee experiences Own all logistical elements including venue sourcing, vendor management, registration, catering, AV, and on-site coordination Serve as the primary point of contact for event stakeholders, ensuring clear communication and expectations throughout the planning process Manage event budgets, negotiate with vendors, and track expenses to ensure financial targets are met Coordinate with internal teams including marketing, sales, product, and design to ensure brand consistency and messaging alignment Be the face of the company at events, managing on-site execution and troubleshooting issues in real-time Handle incoming event requests and manage a pipeline of multiple events simultaneously, prioritizing based on business impact Create detailed event timelines, run-of-show documents, and project plans to keep stakeholders aligned Build relationships with venue partners, vendors, and industry contacts to expand our events capabilities Gather and analyze attendee feedback and event metrics to measure success and inform future improvements Support larger-scale events by collaborating with the broader team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Senior Product Manager to lead strategic initiatives within Rain’s growing financial services platform—including new products that expand beyond earned wage access, such as rent smoothing, cash-flow tools, and financial health products. This role will be responsible for driving product vision, strategy, execution, and cross-functional alignment for high-impact features from discovery through launch and scale. You’ll work closely with engineering, design, data, operations, and risk/underwriting to build products that are financially sound, user-friendly, and compliant. This is a rare opportunity to build meaningful consumer fintech—at scale. - Own the product lifecycle from ideation and roadmapping to launch and scaling - Drive cross-functional execution with engineering, design, risk, and marketing teams - Define OKRs and success metrics to align product goals with company strategy - Translate complex requirements into clear documentation for engineering and design - Model product economics in partnership with data science to manage fraud and loss rates - Lead discovery and experimentation to iterate on prototypes and new features - Communicate updates and risks directly to executive leadership Qualifications - You have at least 5 years in Product Management, specifically within fintech or financial services - You are a full-stack owner capable of running entire workstreams, not just features - You are a data-proficient thinker who uses SQL, Looker, or Grafana to drive decisions - You are a strategic & tactical expert who thrives in structured ambiguity - Effective Influencer across both technical and business domains - Proven track record of shipping high-impact, consumer-facing products Requirements - Domain Expertise: Credit risk, underwriting, or payment rails (ACH, bank connectivity) - Financial Ops: Familiarity with compliance, financial operations, and risk modeling - Business Models: Experience with marketplace or B2B2C products - Technical Skills: Advanced SQL and data visualization Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Compensation $175,000 - $190,000. Note this is a range and we take in a variety of factors when determining total compensation for the position. Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected]. What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.