Predoc

We’re seeking a highly analytical, systems-minded clinical operations leader who thrives at the intersection of strategy and execution. This role is ideal for someone who has lived inside complex healthcare workflows, understands where operational friction lives, and is energized by redesigning process, building performance visibility, and automating what shouldn’t be manual. Reporting to the Head of Operations, you’ll serve as a strategic partner to Clinical Ops leadership and a driving force behind scalable infrastructure that supports trial execution excellence. Why This Role Matters As we scale, operational clarity and automation are critical. This role will: - Design and optimize workflows across clinical operations organization - Build KPI dashboards and reporting infrastructure that drive accountability - Identify and implement automation opportunities that eliminate manual work and increase quality - Create the operational backbone that enables Clinical Ops to scale efficiently - Your work will directly impact study timelines, team efficiency, and organizational performance What You’ll Do - Lead cross-functional workflow design across Clinical Operations and key partner functions - Map current-state processes and implement scalable, future-state improvements - Develop KPI frameworks and executive-ready dashboards that drive performance visibility - Standardize reporting - Identify automation opportunities and partner with internal stakeholders to implement workflow and systems enhancements - Reduce manual operational burden through thoughtful process and technology improvements - Serve as a strategic thought partner to Clinical Ops leadership

As our Clinical Escalations Manager, you’ll own our most complex and high-priority medical record retrieval cases and improve the systems behind them. This is a hands-on role with strategic impact. You won’t just resolve escalations; you’ll identify why they happened, surface trends, and work cross-functionally to prevent them in the future. You’ll also play a key role in developing team performance - sharing best practices, coaching coordinators, and helping raise the operational bar across the organization. This role is for you if you're someone who: ✓ Thrives in fast-moving environments ✓ Enjoys solving problems ✓ Thinks creatively  ✓ Is a natural leader Responsibilities:  - Own and resolve complex, time-sensitive escalated cases with an emphasis on client satisfaction - Apply strong organizational and customer service skills when collaborating with external parties - Partner closely with coordinators to support case resolution and improve workflows - Identify root causes of recurring escalations and recommend process improvements - Document patterns, surface operational insights, and support disseminating best practices across the team - Contribute to improving turnaround times and service quality - Build and continuously expand your knowledge of medical record retrieval workflows - Maintain accurate and comprehensive documentation - Willingness to work overtime hours

Path to AE • High-Impact Role • Healthcare Focus (Preferred) What We’re Looking For: Are you an experienced SDR/BDR who thrives on owning the top of the funnel, engaging senior decision-makers, and driving meaningful conversations? We're looking for someone who knows how to open doors—and keep them open. Why This Role Matters: You’ll be the first point of contact with some of the most influential leaders in healthcare. Your conversations set the tone for the entire sales process and help shape how we bring our solution to market. What’s In It for You: A clear promotion path to Account Executive after ~12 months of strong performance High-impact visibility—your work directly fuels our growth Opportunity to develop deep expertise in healthcare and commercial strategy Join a mission-driven team building solutions that truly matter Requirements Benefits Health benefits, remote-first flexibility, and mission-driven teammates who care deeply about fixing healthcare. Annual Salary: Base Salary: $80K – $100K • Offers Equity • Offers Commission *Salary is negotiable based on experience