Member Access Processing

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Vice President of Credit Card Program Services is responsible for providing strategic leadership, implementation oversight, and operational management of Full-Service credit card programs for credit union partners. This executive leader serves as a key liaison between Sales, Product, Operations, and Client Services, ensuring successful program launches, seamless onboarding, and exceptional service delivery throughout the lifecycle of each Full-Service credit card program. This role plays a critical part in the successful execution of complex client implementations, including: - Program design - Technical integration - Regulatory alignment - Operational readiness The Vice President partners closely with credit union leadership to develop and execute Full-Service credit card program strategies that support lending objectives, enhance member experience, and drive long-term portfolio performance. The Vice President also oversees the ongoing management and optimization of Full-Service credit card portfolios, including: - Product development - Pricing strategy - Performance monitoring across key metrics such as risk, utilization, and profitability This leader maintains strong relationships with credit card processors, payment networks, core system providers, and technology vendors to ensure reliable, scalable, and cost-effective program operations. Through strong operational leadership and deep expertise in credit card products, the Vice President will drive process improvements, strengthen delivery frameworks, and ensure that MAP’s credit card program services continue to deliver exceptional value to both credit union partners and their members. Qualifications - 10+ years of experience in credit card payment processing, program implementation, product management, or operational leadership. - Demonstrated experience balancing complex implementation delivery with deep product knowledge in credit card programs. - Bachelor’s degree in Business, Finance, or related field. - Project management or product management certifications preferred. - CTP, NAPCP, or other industry certifications are considered a plus. Requirements - Advanced project management capabilities. - Excellent communication and executive presence. - Strong analytical, negotiation, and stakeholder influence skills. - Proficiency in project management tools, Excel, PowerPoint, and CRM systems. - Ability to translate product capabilities into delivery requirements and client-ready solutions. Benefits - Identify automation and efficiency opportunities within onboarding processes. - Share client feedback with Product Management to help improve our products. - Conduct post-implementation reviews and resolve service delivery issues. - Optimize business processes, tools, and resources to improve efficiency, member experience, and service delivery. - Collaborate with Product teams to refine delivery frameworks based on product enhancements and client needs. Technical Expertise - Strong knowledge of payment processing platforms, API integrations, and certification processes. - Understanding of funds flows, interchange economics, and card network rules. - Comprehensive understanding of credit card product features, operational workflows, and delivery dependencies.

OVERVIEW We’re seeking a talented and experienced Instructional Designer to join our growing team. This role is ideal for someone passionate about creating impactful learning experiences and driving educational excellence across both internal and client-facing programs. The ideal candidate will have a strong background in designing and implementing eLearning solutions, with the ability to translate complex concepts into engaging, accessible content. You’ll play a key role in shaping how our organization educates and empowers employees and clients alike. ROLE AND RESPONSIBILITIES Shape and Manage Our Learning Ecosystem • Develop and maintain SCORM-compliant eLearning content to ensure interoperability, accurate tracking, and consistent reporting. • Manage LMS integration by developing, packaging, deploying, and maintaining training materials for seamless learner access. • Design interactive learning programs, job aids, and resources that enhance knowledge and skill development. • Monitor and report on training effectiveness, including learner progress, completion analytics, and improvement recommendations. • Collaborate with subject matter experts and internal stakeholders to align training initiatives with business objectives. • Stay current on learning technologies, compliance standards, and emerging eLearning tools to continuously advance MAP’s learning strategy. • Provide self-service learning paths that reduce support needs and enhance client satisfaction. Develop Onboarding and Certification Programs • Build structured onboarding experiences for MAP new hires and clients. • Create certification paths for Visa DPS services to ensure consistent knowledge across MAP team members. Collaborate Across Teams and Business Partners • Partner with Implementation, Fraud Services, and Client Operations to identify training gaps and develop appropriate solutions. • Partner with key MAP business partners to identify, develop and integrate third party training content • Support live training sessions and convert them into self-paced, on-demand content. Instructional Design Excellence • Conduct training needs analyses and build clear learning objectives. • Design multimedia-rich eLearning courses using proven instructional design models. • Develop supporting media such as audio, video, simulations, games, and assessments.• Maintain a centralized knowledge base and a client-facing training library to ensure consistent learning experiences. KEY PERFORMANCE AREAS: • Deliver clear, accurate, and accessible learning content that strengthens internal and client knowledge. • Improve client and employee onboarding experiences through well-structured learning programs and certification paths. • Enhance operational efficiency by reducing support escalations through scalable self-service learning. • Partner effectively across MAP teams to identify training needs and implement learning solutions. • Maintain high standards of instructional design quality, accuracy, and compliance within all training materials. QUALIFICATIONS AND EDUCATION REQUIREMENTS: • Proven experience as an Instructional Designer, Trainer, or in a related learning development role. • Strong project management and budgeting skills with the ability to manage multiple initiatives. • Advanced proficiency in Microsoft Office tools and LMS platforms. • Deep understanding of instructional design principles and adult learning theory. • Experience with eLearning development tools and multimedia content creation. • Exceptional writing and communication skills. • Bachelor’s degree in Education, Instructional Design, or a related field. Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies. PREFERRED SKILLS • Strong computer skills and proficiency with research tools and digital content creation platforms. • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. • Excellent written and interpersonal communication skills. • High attention to detail, organization, and follow-through. • Flexibility with working hours when needed and the ability to collaborate effectively across teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a talented and experienced Product Training Specialist to join our growing team. The Product Training Specialist is responsible for delivering high-quality client and internal training that combines deep MAP product expertise, strong understanding of credit union core processing environments, and clear, engaging storytelling. This role ensures credit unions can confidently adopt and optimize MAP products including MAP Defense, MAP Data, card processing tools, and supporting DPS platforms by creating and facilitating training experiences that are accurate, relevant, and easy to follow. This position serves as a cross-functional partner to Client Services, Fraud Services, Implementations, and Product, ensuring training supports operational excellence and client satisfaction. Qualifications - 3–5+ years in financial services, card payments, fraud operations, or credit union operations - Strong working knowledge of Credit Union Core Systems - Experience training end users, clients, or internal teams - Excellent storytelling, facilitation, and communication skills - Ability to simplify complex technical or operational concepts - Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.) - Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies Requirements - Maintain expert-level knowledge of MAP’s product suite, including MAP Defense, MAP Data, card programs, Visa DPS systems, and related tools. - Understand how MAP products integrate with Credit Union Core Systems (Symitar, Fiserv, Keystone, etc.) and translate that into practical training guidance. - Conduct documentation research across Visa, Visa DPS, and MAP systems as needed. - Deliver training to established clients on core processing topics, MAP Defense, and MAP Data capabilities. - Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training. - Facilitate MAP employee new-hire onboarding as needed, focusing on product, systems, and operational workflows. - Present training content using strong storytelling techniques that clarify concepts and connect systems, use cases, and workflows. - Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content. - Customize training materials to match client processing environments and core-system nuances. - Create training decks, exercises, and practical scenarios that reinforce product value. - Collaborate with internal teams—including Client Services, Implementations, Fraud Services, and Product—to understand training needs and surface system issues. - Track and report client setup issues uncovered during training. - Support product testing activities and document testing results. - Ensure high client satisfaction with MAP training delivery and post-training support. - Serve as a knowledgeable resource for client questions and troubleshooting during training-related discussions. - Maintain MAP & core-client training hubs; ensure Membership.io content is accurate and updated. - Support the development and continuous improvement of the Learning Management System (LMS). - Engage in training department product/process improvement initiatives. Benefits - Deliver engaging, high-quality product and systems training that enables clients and internal teams to confidently use MAP solutions. - Maintain deep expertise in MAP products, card processing environments, and credit union core systems to ensure training accuracy and credibility. - Lead client onboarding and ongoing training that accelerates adoption, surfaces issues early, and drives long-term success. - Develop, update, and scale training content (curricula, job aids, etc.) tailored to client environments and learning needs. - Partner cross-functionally with Client Services, Implementations, Fraud, and Product to align training with operational realities and improve client experience.