Kueski

• Lead, scale, and transform Kueski’s end-to-end Collections organization. • Own collections strategy, operational discipline, and execution to deliver strong portfolio performance, efficient cash recovery, regulatory compliance, and a customer-responsible collections experience. • Architect a modern, scalable collections operating model capable of supporting 10x growth, leveraging data, AI, automation, and best-in-class processes. • Act as the primary executive point of contact for Collections performance, risk outcomes, and recovery strategy. • Partner cross-functionally with Lending, Risk & Fraud, Finance, Product, Engineering, Legal, Compliance, and Customer Operations. • Design and execute data-driven recovery strategies to optimize roll rates, recovery curves, cash flow, and loss mitigation. • Continuously evaluate and improve collections policies, playbooks, and escalation paths. • Ensure full compliance with applicable regulations, internal policies, and consumer protection standards.

• Translate company vision and strategy into actionable goals and ensure the team has the necessary tools, skills, and talent to be successful • Oversee and own product roadmaps; define product roadmaps and collaborate with others to determine the best way to execute • Manage multiple product lines and take a very high degree of responsibility for owning and delivering business outcomes • Analyze data, metrics, and trends to inform the organization on how it should invest its resources • Clearly communicate the direction, plans, objectives, and performance measures and progress against plans to all stakeholders • Proactively address competing priorities and resolve complex conflicts between departments • Lead transformative change when needed and serve as a living example of the desired culture of the company • Help peers in other departments become successful so that the company is ultimately successful • Monitor team performance and quality of deliverables while nurturing a culture of user passion, quality, and accountability • Plan and set strategies and have ownership for daily execution to achieve short-term and longer-term goals • Apply expertise in building scalable product teams and delivering great products • Lead, manage, and mentor a team of product managers with accountability for overall outcomes of the team • Help evolve the PM discipline within the Product organization • Grow a healthy, collaborative, productive, and inclusive product culture in line with company values

• Influence and collaborate with company leadership to establish a standard of design excellence across our product ecosystem. • Lead innovation for the design of the Kueski App and mobile experiences. • Translate company vision into best practices and actionable goals, and ensure the product design team is equipped for success. • Proactively anticipate future opportunities and challenges in the realm of user experience. • Contribute to fostering a culture of excellence, maintaining velocity without sacrificing design rigor. • Collaborate in shaping Kueski’s overall product strategy based on comprehensive, trusted design research and ideation. • Drive creative ideation to enhance customer discovery, onboarding, account creation, KYC, and core transactional experiences through evidence-based insights. • Represent Kueski’s brand, mission, and values through user-centric design. • Collaborate with key partners (Research, Engineering, Leadership, Operations, Legal, Facilities, etc.) to support new and ongoing projects. • Ability to make informed decisions quickly while addressing the needs of multiple stakeholders. • Build, mentor, and lead a diverse team of world-class design practitioners. • Foster a culture of excellence, growth, and collaboration within the product design team.

• Conduct market research to identify trends, customer needs, and competitive dynamics. • Engage with customers and users to gather feedback and surface unmet needs. • Translate insights into actionable opportunities for product improvement or innovation. • Define and communicate a clear product vision and strategic objectives. • Own the product roadmap, prioritizing initiatives based on business impact and user value. • Collaborate with stakeholders to define features that align with both market demand and internal goals. • Lead cross-functional collaboration across engineering, design, marketing, sales, and support. • Oversee project timelines, resource allocation, and scope to ensure successful delivery. • Manage the end-to-end development lifecycle with operational discipline and accountability. • Monitor key product metrics and continuously iterate based on performance and user feedback. • Maintain clear, consistent communication with stakeholders on progress, priorities, and decisions. • Mentor junior team members and foster a culture of collaboration, ownership, and continuous improvement.

• Develop and execute the account management strategy to drive customer retention, satisfaction, and growth across all segments. • Align cross-functional teams (sales, product, marketing) to ensure seamless collaboration and exceptional customer experiences. • Establish KPIs and metrics to measure the performance of the Key Account Managers (KAMs), Customer Success Managers (CSMs), and Merchant Services team. • Oversee the KAM team to strengthen relationships with large business accounts, focusing on upsell opportunities, contract renewals, and long-term retention. • Collaborate with KAMs to create tailored strategies for each key account, addressing unique needs and identifying growth opportunities. • Take a hands-on role in monitoring and optimizing day to day processes related to merchant support, renewals, and service delivery. • Identify operational bottlenecks and work closely with internal teams to design and implement scalable, efficient solutions. • Support the design and rollout of automation, self-service tools, and workflows that improve response times and merchant satisfaction. • Serve as an escalation point for complex or high-impact merchant issues, ensuring quick and effective resolution. • Manage the Merchant Services team, responsible for supporting small business accounts, which represent a significant portion of the portfolio. • Implement automation and self-service tools to optimize efficiency while maintaining a high standard of service for small businesses. • Continuously identify opportunities to enhance the merchant experience and maximize revenue from the long-tail segment. • Recruit, mentor, and develop a high-performing team of KAMs, CSMs, and Merchant Services professionals. • Foster a collaborative, customer-focused culture within the Account Management organization. • Analyze customer data to identify trends, growth opportunities, and areas for improvement. • Provide regular reporting to the executive team on customer health, retention metrics, and revenue impact.

• Collaborate with Product & Engineering leadership to define and execute the product monitoring strategy across the ecosystem. • Ensure robust analytics frameworks are in place to measure product performance, user behavior, and other key metrics. • Regularly communicate findings, trends, and progress against KPIs to leadership for alignment and informed decision-making. • Provide thought leadership to cultivate a data-first mindset and continuous learning from analytics. • Translate complex data into clear, actionable insights: independently and with DSEs embedded in product teams. • Partner with DSEs and analysts to analyze metrics and behavior trends that inform strategy, improve CX, reduce operational inefficiencies, and enhance product features. • Work closely with Engineering and Product to integrate analytics tools and systems into the development lifecycle; ensure seamless data collection and reporting.

• Translate marketing and company-level priorities into integrated roadmaps, capacity plans, and sequencing across all marketing functions. • Ensure alignment between strategic objectives, team priorities, and execution plans, enabling effective tradeoffs and focus. • Partner with marketing leadership to support annual planning, quarterly prioritization, and re-forecasting processes. • Own and continuously improve marketing operating models, planning cycles, prioritization frameworks, and core operating rituals (monthlies, QBRs, leadership reviews). • Design and optimize cross-functional processes with Product, Data, Finance, and Legal to enable efficient execution and scalability. • Define and maintain operational standards, documentation, and governance across marketing initiatives. • Establish clear performance frameworks that connect marketing strategy to outcomes through well-defined KPIs, dashboards, and reporting. • Provide decision support to marketing leadership by surfacing insights, risks, and tradeoffs related to capacity, performance, and investment. • Ensure consistent visibility into marketing performance, progress against priorities, and resource allocation. • Identify, evaluate, and prioritize AI and automation use cases across marketing workflows. • Standardize tools, frameworks, and best practices to drive consistent and responsible AI adoption. • Partner with teams to embed AI into day-to-day operations, positioning it as a true productivity and decision-making enabler. • Act as a trusted thought partner to senior marketing leaders, influencing decisions through structured thinking and data-driven insights. • Coach and guide Marketing Operations team members, including Specialists, to elevate operational maturity across the function. • Drive alignment and accountability across stakeholders through clear communication and influence.