Juvare

• Serve as the lead point of contact for all client success matters. • Creating and maintaining client success plans for key accounts, and monitoring client health on assigned accounts. • Identifying key decision makers and stakeholders and building and maintaining long-lasting and high-trust relationships with them. • Ensuring that clients are aware of latest solution features and best practices. • Ensuring that clients are aware of Juvare Support Center resources for tactical problems. • Highlighting the ROI or value received from client use of Juvare solutions in quarterly or annual business reviews. • Mediating client issues and knowing when and how to escalate issues to other parts of the organization. • Leverage AI tools and emerging technologies to enhance productivity, streamline client communications, and improve the quality and consistency of deliverables. • Build and strengthen the Juvare Community™ by surfacing useful, inspirational, or exceptional client use of our solutions for sharing in informal lunch-and-learn or webinar sessions with other clients. • Deepen commercial relationships including ensuring timely renewals for existing contracts and identifying and engaging with stakeholders. • Be the voice of the Client to Juvare, providing timely updates and tracking client health. • Take on other duties as assigned.

Role Description We are looking for a Sr. DevOps Engineer to help build, operate, and continuously improve the secure cloud platforms that power Juvare’s mission-critical enterprise resilience solutions. In this role, you’ll partner across Engineering and Security to deliver reliable, scalable SaaS environments for commercial and federal customers, with a proven track record operating in regulated settings. Experience supporting AI/MLOps workflows is a plus. Location: Atlanta / Remote Qualifications - Strong hands-on experience with AWS and Azure - Experience operating in FedRAMP High, DoD Impact Level 5 (IL5), or equivalent regulated environments - Strong understanding of Authority to Operate (ATO) processes, compliance, and continuous monitoring (ConMon) - Experience working within AWS GovCloud or secure boundary environments - Operational experience with managed databases (backup/restore, replication, performance, and access management; Azure SQL and Aurora PostgreSQL preferred) - Experience with infrastructure as code (Terraform) - CI/CD pipeline experience (GitLab, GitHub) - Experience building workflow automation and developer automation using tools like n8n, Replit, or similar - Strong experience with containers and orchestration (Docker, Kubernetes, AKS, EKS, ECS/Fargate) - Experience with monitoring and observability (Datadog, CloudWatch) - Exposure to security tooling (WAF, SIEM, vulnerability management) - Strong scripting skills (Python, Bash, Powershell) - Experience in production operations (incident response, on-call, RCA) - Strong understanding of networking, security, and system architecture - Experience with MLOps pipelines (training, deployment, monitoring) - Familiarity with tools like SageMaker, MLflow, Kubeflow, or similar - Experience deploying models to production (real-time or batch) - Understanding of data pipelines and model lifecycle management Requirements - Experience with LLMs / GenAI workflows (RAG, prompt engineering, fine-tuning) - Familiarity with vector databases (Pinecone, Weaviate, OpenSearch) - Exposure to AIOps or AI-driven automation - Experience with data platforms (Databricks, Snowflake, Redshift) - GCP experience a plus; comfort operating with a cloud-agnostic mindset - Multi-cloud or hybrid architecture experience - Cost optimization and performance tuning - Jira / Confluence experience Benefits - Ownership Mindset: Strong sense of ownership in regulated, high-stakes environments — you treat the platform like it's yours - Compliance + Speed: Ability to balance compliance, security, and delivery speed without sacrificing one for the other - Cross-Team Collaboration: Comfortable working across SysOps, Engineering, and Security teams — you're a bridge, not a silo Additional Information This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee. As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. EEO Statement Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law. Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com . The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.

• Develop, coordinate, and deliver training programs, including emergency management and technical assistance as more fully described below. • Collaborate with internal stakeholders to develop content to explain product functionality for existing and upcoming features. • Partner with client-facing teams to surface product training opportunities. • Develop curriculum and material suitable for synchronous and asynchronous learning for internal and external stakeholders. • Develop training assets such as handbooks, student guides, scenario event lists, exercise plans, manuals, slide presentations, videos, and related materials. • Maintain a library of up-to-date, relevant, product-specific course materials. • Maintain Juvare brand standards in content. • Ensure that training venues are well-equipped for face-to-face learning experiences. • Assist in managing the training schedule as needed. • Conduct live training sessions virtually and in person. • Present comfortably to a wide range of stakeholders, including executives, emergency managers, and technologists. • Write, edit, record, and produce training material for asynchronous learning. • Collaborate with marketing and client success teams to syndicate new training materials for maximum impact. • Maintain compliance with Juvare policies and information security standards. • Safeguard company and client information.

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands. Job Summary: As a Project Manager working primarily on Federal and Department of War projects, you’ll put your leadership and project management skills into practice as part of our software implementation and technology services team. In this role, you’ll take the lead on managing key projects to develop project plans; monitor project progress; coordinate with stakeholders; and deliver software applications, training and documentation deliverables to clients. You will be expected to manage the scope, cost, and schedule to successfully execute contract deliverables for our clients while meeting all Juvare business and strategic objectives. Reports to: Director, Professional Services Location: Atlanta, GA; Washington DC Metropolitan Area; or Remote Responsibilities: The Project Manager will work under the guidance of the Director or other delegated leadership to perform the following activities: - Serve as the primary contact and advisor to multiple clients for software implementations and enhancement projects ranging from two weeks to continual - Manage scope, budget and go-lives, anticipating problems and complications, and facilitating mutually agreed solutions that preserve the schedule and budget - Identify and proactively document execution, client, and resource risks, while defining and managing mitigation and avoidance plans - Take accountability for bringing all project issues, conflicts, and decisions to successful closure while maximizing positive client impact - Interact regularly with clients, managing expectations and communicating progress - Own financial responsibility for the project, including planning, budgeting, reporting, and forecasting resource costs and ensuring project performance is reflected accurately in revenue recognition - Partner with delivery leaders to manage resource load across the team, matching skill sets to client needs and ensuring teams have adequate skill sets to run autonomously - Work closely with the Client Success and Sales team to ensure growth and retention of client accounts, while managing scope of current implementations - Assist the Sales and Client Success team with responses to Requests for Proposal and scoping new professional services work - Partner with Product Engineering team on integrations and enhancements necessary to deliver scope of work - Other duties as assigned Qualifications and Experience: - Bachelor’s degree required - 4+ years technology project management required - 3+ years in client facing project management roles required - Active Public Trust Security Clearance (or higher), or be able to pass a PTSC background check - Client project experience in Federal or DoD agencies - Experience with FedRAMP and IL5 ATOs - PMP or similar project management certifications a plus; if hired, will be required to achieve PMP within 12 months of hire date Skills/ Knowledge Requirements: - Excellent verbal, written and presentation skills. - Firm grasp of project financial management and executive-level reporting - Keenly adapt at clarifying, documenting, and facilitating the resolution of issues and conflicts - Demonstrated ability to identify and manage project risks, including risk mitigation and contingency planning - Situational Leadership skills preferred - Superior ability to handle stress and prioritize competing priorities and changing deadlines - Ability and willingness to travel 25% of time to client or internal company sites - Experience with Agile project management methodologies strongly preferred - Familiarity with NetSuite a plus What we offer: - Health insurance. - 401K with corporate match. - Tuition reimbursement. - Unlimited PTO - Community volunteer opportunities ADDITIONAL INFORMATION This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee. Candidates may be required to undergo an SF-85 background check for certain government-related projects. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. EEO Statement Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law. Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands. Role Overview: We’re looking for a Senior Cloud Engineer who excels at bridging development, testing, and operations. In this role, you’ll design and maintain cloud infrastructure, enhance CI/CD pipelines, and support mission‑critical systems that power Juvare’s global resilience solutions. You’ll collaborate closely with cross‑functional teams to deliver secure, scalable, and highly available cloud environments. Location:  Atlanta, Fort Wayne, Pittsburgh, OR Remote What you'll do: Contribute to cloud platform projects, including architecture design, implementation, and documentation for new features and services. Maintain and enhance our Infrastructure as Code (IaC) ecosystem, with a strong emphasis on Terraform for cloud provisioning and management. Troubleshoot and resolve issues across development, lab, and production environments. Respond to incidents promptly and lead root‑cause analysis efforts. Deploy, maintain, and troubleshoot applications running in AWS and/or Azure. Perform patching, updates, and ongoing maintenance of cloud systems. Build cloud platform components and integrate applications with monitoring tools such as Datadog. Develop cloud‑agnostic infrastructure using containers and Kubernetes. Collaborate with development teams to solve complex issues, design new solutions, and support production deployments. Participate in an on‑call rotation supporting critical systems. Qualifications: