IKEA

Title: PandC Services Specialist with German (Services for Germany) Location: Poznan PL Job Description: Who you are you have Personnel Administration and Payroll experience, and you feel confident in this field, you know how to work with a ticket system, you know a thing or two about the labour law of Germany, you are no stranger to the SAP HR system, you are fluent in German and English you are comfortable using MS Office tools, you are looking for an employer who guarantees a sense of security, stability, diversity and openness to others, caring for the planet and doing things with people in mind are important for you, you are authentic in interactions with others and want to be able to pursue your passions, you enjoy taking the initiative and you do not shy away from a challenge. A day in your life with us Team Leader's morning briefing/catch-up with the team, processing of ongoing orders from the country, e.g. a request for a change to an Co-worker's employment terms in the systems, contact with the national P&C unit, e.g. clarification of an error in an insurance application, further processing in the system, FIKA, that is a coffee break (virtual or on the office patio), weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner, work in Excel, e.g. extracting a report from the system, conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process, lunch (if in the office, then with the team), self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform, work at a "helpline", i.e. employee support line (telephone/e-mail/chat), reviewing company news, e.g. finding out who won the competition for the best photo promoting a healthy lifestyle. - The duties in a given position vary depending on the character of the team and the cyclical nature of the services delivered. How you feel in your workplace is important to us, so if you want your day at work to look similar to what is described above, feel free to apply. Together as a team In the P&C Germany team, together with Junior Specialists, Specialists and other Senior Specialists, you will process P&C and payroll matters for the employees of IKEA stores and companies in Germany. This includes answering colleagues' questions related to HR Administration and Payroll (via email and phone) or handling their personal data. You will be supported in your daily work by a Team Leader, whom you can consult in demanding situations. We're looking forward to meeting you! A little about us As Ingka Business Service Center, we are part of IKEA and we support stores and other IKEA units with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). We will provide you with the opportunity to spread your wings in the People&Culture field. What matters to us is whether our values, such as a sense of community, simplicity or renew and improve, appeal to you. With us, you can be yourself and work the way you want - we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our Co-workers (also through a loyalty program - working with us longer earns you an additional financial bonus). At IKEA, you manage your career - it is up to you to choose the path of development within the team, by taking part in international projects or even within the organisation worldwide. When you get to know us better, you will see that work at IKEA means… so much more! Our FIKA will perk you up for sure, but we offer more perks than that: hybrid working model, fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration, free underground parking with electric charger and bicycle parking, stable employment (employment contract), flexible terms of employment (depending on the team - full-time and part-time), flexible working hours (we start work between 7 and 10 a.m.), annual appreciation bonus dependent on performance in the relevant fiscal year, home work allowance, cafeteria system - a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives), Tack! loyalty programme for Co-workers - working with us longer earns you an additional financial bonus, private medical care for IKEA Co-workers and their families, wellbeing support - Edenred pre-paid lunch card, Employee Assistance Programme - support in difficult life situations, personal accident insurance and pension plan, jubilee awards, gifts and special events, additional 4-week paternity leave, cofinancing of language courses.

• Ensure effective management of administration and financial data process • Monitor and update daily sales reconciliation numbers for Store & IKEA Food • Investigate and follow up on variance identified • Highlight irregular cash variance and identify improvement measurement • Coordinate with Customer Relations for cash reconciliation process • Support the store in monitoring rules and regulations • Centrally consolidate and act as control point between Store and SO Finance for invoicing matters • Responsible for timely and accurate posting for all cash reconciliation relevant details • Assist in preparation of daily reports related to cash reconciliation functions

• Take the leadership in the business development team to ensure supplier has goods ready in time and in full in order to fulfil customers’ need at lowest possible landed cost • Achieving excellence in running logistics operations in accordance with Category Plan, by interacting with respective stakeholders and complying with working methods • Taking the lead in operational capacity planning at supplier level and contributing to tactical capacity planning • Developing logistics performance through common Action Plans with Suppliers • Secure operational capacities by ensuring high quality of capacity data from suppliers and by working continuously towards exceptions together with Need Planner and Supplier in a proactive manner • Contribute to tactical capacity planning based on supplier performance on agreed capacity • Update and secure correct business set-up information in all relevant systems • Further work with systems and reports, to proactively detect and act on possible deviations from goal • Prepare suppliers for best replenishment and delivery solutions by continuously maintaining & developing supplier delivery performance and sender lead-times • Contribute to identifying best logistical offer, furthermore implements, maintains and reviews by having customer and total cost in mind • Actively contributes in the planning and execution of the best set-up for range changes at supplier, constraints periods and activities • Continuously follow-up, analyse and takes action to improve supplier delivery performance and ensures goods are shipped in time from suppliers • Secures correct availability information from supplier to IKEA Retail in such quality that it can be for the benefit of customers • Develops and maintains suppliers’ logistic competence towards becoming responsible on their own performance through: working closely with suppliers, running Supplier Development Projects and providing them relevant trainings & working methods • Contribute to supplier development by taking a lead from logistic perspective and engages relevant competence in IKEA and at Supplier to assess supplier logistics capability and running supplier development projects

• To maximise B2B sales using knowledge of IKEA range, local market and my customers, as well as the IKEA tools and the experience and expertise. • Support the efficient work of the IKEA mechanical sales system to ensure the continued success of the IKEA concept. • Strong knowledge about IKEA products & services and support customers by providing clear & structured guides through B2B selling process. • Plan and initiate proactive sales outreach to attract new business clients and expand the client base. • Build and maintain strong relationships with existing business customers to drive loyalty, retention, and repeat purchases. • Manage and assign incoming enquiries and project leads across all channels to ensure efficient handling and timely response. • Identify and develop new business opportunities in collaboration with the country and store sales teams. • Follow through and coordinate the full sales process — from quotation to delivery — together with Fulfilment, Interior Design, and Service Providers, ensuring a smooth customer experience. • Collaborate with cross-functional teams (Marketing, Fulfilment, Finance, Interior Design) to implement commercial activations, campaigns, and customer projects. • Analyse market trends, sales data, and customer insights to identify gaps and provide actionable recommendations for growth. • Maintain and update the sales pipeline, ensuring accurate and timely reporting of performance and conversion results. • Support the development and execution of commercial activation activities that generate new leads and strengthen IKEA for Business awareness. • Identify and propose process improvements to enhance sales efficiency and the client experience.

• Maximise B2B sales using knowledge of IKEA range, local market and my customers • Support the efficient work of the IKEA mechanical sales system • Plan and initiate proactive sales outreach to attract new business clients and expand the client base • Build and maintain strong relationships with existing business customers • Manage and assign incoming enquiries and project leads • Identify and develop new business opportunities • Coordinate the full sales process from quotation to delivery • Collaborate with cross-functional teams to implement commercial activations • Maintain and update the sales pipeline • Support the development and execution of commercial activation activities • Identify and propose process improvements to enhance sales efficiency