IFS Institute

• Maintain event workflows, timelines, and documentation across multiple concurrent programs • Maintain data accuracy across event platforms • Implement and uphold standardized processes and templates • Support ongoing process improvements by contributing ideas and feedback to strengthen workflow clarity and efficiency • Build and maintain event registration platforms (Cvent, CE-Go) • Update session, speaker, and program information • Test registration flows and resolve technical issues • Prepare and track CE documentation and application materials • Monitor deadlines and approvals to ensure compliance • Compile attendance and evaluation records • Support participant communication timelines and updates • Coordinate deliverables across Marketing, Community Engagement, and Customer Success teams • Assist with on-site and virtual event execution • Prepare materials and event documentation • Compile post-event data and contribute to reporting and process improvements

• Oversee schedules for all North American training programs, ensuring consistency, clarity, and reliability across systems • Align trainer availability, preferences, and capacity to support effective, sustainable, and well-balanced staffing decisions across programs and events • Manage staffing assignments for Lead Trainers, Assistant Trainers, and other IFS-I events, ensuring timely updates to trainers and internal stakeholders • Maintain and optimize scheduling systems, documentation, tracking tools, and shared calendars to ensure accuracy, transparency, and operational efficiency • Partner with Talent Management , Admissions, Operations, and Finance teams to support annual and long-range staffing strategies, forecasting, modeling, and scenario planning • Represent Talent Management in Staffing & Scheduling Meetings, contributing insight, coordination, and follow-through • Serve as a key communication bridge between trainers, Talent Management, and cross-functional teams, ensuring clear, timely , and respectful information flow regarding schedules, changes, logistics , and priorities • Strengthen trainer and staff experience and engagement through proactive communication, coordination of Staff-to-Staff surveys and feedback tools, and responsiveness to trainer and team needs • Provide staffing and logistical support to other IFS-I and Talent Management events