FMOLHS

The Oncology Claims Specialist 2 will coordinate coding audits and educational functions for FMOLHS and the Oncology Service Line. This individual will be responsible for drug authorizations, managing and working the edit and denial coding work queues for inpatient, outpatient clinic, and hospital-based infusion departments and will provide coding and reimbursement feedback for education opportunities identified to the Service Line and FMOLHS.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.

The Oracle HCM Application Analyst 4 oversees the direction, design, development, testing, implementation, and ongoing administration of business information systems and related applications. Serves as the primary liaison between the organizational business areas and information services to ensure the effective integration of technology with all business functions to maximize organizational performance. Develops and maintains positive relationships between Business Services and its customers.

The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.

The HR Performance Center Representative provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication but also recognizes when something is not standard to escalate to SME accordingly. Understands regulations and regulation changes. Experience, Education, Training, Special Skills, and Licensure: 3 years of HR Experience High School Diploma - Customer Service - Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned - Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc. - Provides first-level assistance to managers and employees with HRIS self-service tools - Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations. - Department Support - Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE). - Investigates, and resolves first level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. Ensures that decisions are finalized and communicated within the time frame designated in the plan document or policy if applicable. - Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations. - Participates in and share expertise during team meetings and training sessions. - Other Duties as Assigned - Assist with HR projects as assigned