everstox

• You will develop into a product expert and competently support our e-commerce customers with all questions related to using our solutions. • You handle incoming support tickets and ensure customer inquiries are answered quickly, reliably and with a solution focus — or escalate them to the appropriate internal teams when necessary. • You identify customer needs, actively assist with troubleshooting, and ensure they can use our product optimally. • You continuously improve our help-center articles and product guides so customers can find answers to common questions more quickly. • You work closely with our business and product teams by passing on feedback and recurring customer concerns — with the goal of making our service and product increasingly customer-friendly.