Creative Risk Solutions (CRS)

• Provide high quality claims handling oversight and expertise for all CRS customers • Adjudicate claims during staffing shortages, investigate, and negotiate settlements • Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management • Assist staff in managing litigation claims, ensuring timely responses • Ensure appropriate staffing, including hiring and terminations • Coach team members on workflow, processes, customer service, and client consulting • Conduct performance reviews, set goals, and hold employees accountable • Analyze performance data to implement necessary changes