Craftsman Technology Group

• Understand clients’ needs, as communicated by the Client Success Manager and client stakeholders • Assess technical, functional, and process requirements • Analyze business process needs and provide recommendations for improvement • Monitor client ticket queues and work to resolve issues promptly • Provide concise status updates on tickets • Configure Salesforce-based tools and technology per requirements • Conduct testing and track issues and their resolution • Lead client trainings to support adoption of CTG-delivered solutions • Create business process documentation and contribute to the Craftsman knowledge base • Communicate clearly and professionally in verbal and written situations

• Serve as a bridge between technical solutions and client needs • Designing, developing, and deploying Salesforce solutions • Working directly with clients to understand their business requirements • Building solutions using both declarative and programmatic approaches on the Salesforce platform • Leveraging related technologies such as Azure, Python, SQL, and TypeScript to create integrated solutions • Creating and configuring Business Intelligence dashboards and reports • Implementing version control best practices using Git • Present technical solutions to clients through written documentation, demonstrations, and video conferencing • Performing code reviews, testing, and quality assurance activities • Providing post-deployment support and troubleshooting for implemented solutions