Caliber Collision

Service Center CSCS MTEssential Duties and Responsibilities Department Leadership and Strategy - Lead and manage the Specialized Parts Ordering department, including direct supervision of multiple Team Leads. - Develop and implement the department's long-term strategic vision, focusing on operational efficiency, cost management, and continuous improvement. - Ensure alignment of the department's objectives with organizational goals, working closely with senior leadership and cross-functional teams. - Establish and monitor department-wide performance metrics (KPIs) to track and enhance operational success. Operational Excellence - Oversee the centralized procurement process to ensure parts are ordered, tracked, and delivered accurately and cost-effectively across all repair centers - Ensure compliance with agreed-upon terms and service levels - Implement process enhancements to improve efficiency and streamline communication between procurement teams and repair centers. Team Development and Management - Mentor, coach, and develop Team Leads and their respective teams, fostering a high-performing and collaborative culture. - Conduct regular evaluations, provide constructive feedback, and create growth opportunities for team members to achieve professional development goals. - Drive talent development initiatives, ensuring the team has the skills and resources needed to meet evolving business demands. - Plan and manage team structures, workflows, and resource allocation to optimize department performance. Process Optimization and Continuous Improvement - Identify and implement innovative solutions to enhance the parts procurement process, leveraging technology and data analytics. - Analyze procurement data to identify trends, address inefficiencies, and drive informed decision-making. - Lead initiatives to integrate best practices across all teams, standardizing workflows and reducing variability in performance. Reporting and Communication - Provide regular updates to senior management on department performance, challenges, and key opportunities for improvement. - Collaborate with cross-functional teams, including operations, finance, and IT, to ensure smooth coordination and alignment on strategic objectives. - Maintain accurate and comprehensive records of procurement activities, ensuring data integrity and compliance with audit requirements. Skills and Requirements - High school diploma or equivalent required; additional education or certifications in supply chain, procurement, or a related field preferred. - Preferred 7-10 years of experience in parts procurement or program management with at least 5 years in a leadership role. - Proven track record of building company-wide programs, managing large teams or departments, including experience with performance evaluation, coaching, and professional development. - Mastery of part types (OEM, AM, LKQ, CAPA/non-CAPA, etc.) and their applications in the collision repair industry. - Proficiency with procurement software, OPS tools, and other supply chain management systems. - Strong analytical and decision-making skills, with a focus on using data to drive process improvements and operational excellence. - Excellent organizational and time management skills, with the ability to prioritize and execute multiple projects simultaneously. - Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. - Demonstrated ability to lead process improvement initiatives and implement scalable solutions in a high-growth environment. Other Information This is a remote role, but may require up to 25% travel if no located in Dallas/Fort Worth. As the Senior Manager, Specialized Parts Ordering, you will play a critical role in shaping the success of Caliber Collision’s repair operations, ensuring that parts procurement supports the company’s overall mission to provide exceptional customer service. This position offers significant growth opportunities within a dynamic, fast-paced organization committed to operational excellence and employee development. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Service Center CSCS TXJob Summary The Carrier Quality Manager is responsible for the strategic leadership, performance, and operational excellence of the Carrier Quality organization supporting either State Farm or USAA. This role provides direct leadership to multiple Carrier Quality Supervisors and has overall accountability for quality outcomes, carrier compliance, teammate development, and operational consistency across assigned teams. The Carrier Quality Manager serves as the primary escalation point for complex carrier issues, drives alignment with carrier partners, and ensures Caliber standards are executed consistently at scale. This role balances people leadership, carrier relationship management, performance analytics, and continuous improvement to deliver world-class quality and compliance outcomes. Essential Job Duties & Responsibilities People & Team Leadership - Lead, mentor, and develop multiple Carrier Quality Supervisors, ensuring strong frontline leadership and accountability - Set clear performance expectations and provide ongoing coaching to Supervisors to drive quality, productivity, and consistency - Oversee staffing models, capacity planning, and workload distribution across teams - Support talent development, succession planning, and leadership readiness within the organization - Review and approve Supervisor performance evaluations, corrective actions, and development plans - Foster a culture of accountability, collaboration, and continuous improvement Carrier & Stakeholder Management - Act as the primary operational point of contact for assigned carrier (State Farm or USAA) quality programs - Partner with internal leadership, operations, and training teams to align on carrier expectations and performance outcomes - Manage escalations related to carrier disputes, compliance concerns, or systemic quality risks - Ensure carrier-specific guidelines, DRP requirements, and SLAs are understood and executed consistently Quality, Compliance & Performance Oversight - Own overall quality performance across assigned teams, including estimate accuracy, documentation compliance, and ADAS adherence - Review performance dashboards, audits, and trend data to identify risks, gaps, and improvement opportunities - Ensure Supervisors are executing audits, re-reviews, and coaching consistently and effectively - Drive corrective action plans and targeted training initiatives based on performance insights - Maintain alignment with OE procedures, ADAS requirements, and estimating best practices Operational Excellence & Strategy - Partner with senior leadership to support program design, process improvements, and scaling initiatives - Lead change management efforts related to new carrier requirements, system updates, or operational enhancements - Support governance, reporting cadence, and executive-level communication for carrier quality programs - Champion standard work, documentation discipline, and operational consistency across teams - Participate in cross-functional initiatives and special projects as assigned Administrative & Compliance Responsibilities - Ensure adherence to company policies, safety standards, and confidentiality expectations - Review and approve Supervisor timekeeping, PTO, and attendance compliance - Maintain accurate reporting and documentation related to performance, compliance, and audits - Perform other duties as assigned Skills & Requirements - High school diploma or GED required; bachelor’s degree or equivalent experience preferred - 7+ years of experience in collision repair estimating, quality review, ADAS, or related functions - 3+ years of people leadership experience, including managing leaders or supervisors - Strong understanding of carrier DRP programs, estimating standards, and compliance expectations - Advanced knowledge of collision repair theory, OE procedures, and ADAS calibration requirements - Expert-level proficiency with CCC/Mitchell estimating systems and P-Page logic - Proven ability to analyze performance data and translate insights into action - Strong executive-level communication and stakeholder management skills - Ability to lead and scale remote or hybrid teams effectively - Highly organized, adaptable, and comfortable operating in a fast-paced environment - Professional, calm, and solutions-oriented leadership presence - Must be at least 18 years of age Work Environment & Additional Information This position is primarily remote or desk-based with limited travel as required. The Carrier Quality Manager is expected to model Caliber’s leadership principles while driving consistent, high-quality outcomes across multiple teams and carrier programs. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Service Center CSCS NVESSENTIAL DUTIES: - Actively assist insurance companies and their clients in efficiently filing glass claims, ensuring a smooth and prompt claims process. - Accurately provide cash quotes for glass repairs and replacements, tailoring solutions to customer needs and budget constraints. - Effectively order and manage auto glass inventory for scheduled work orders, ensuring timely and accurate parts procurement to meet client demands. - Diligently enter customer and order information into the point-of-sale system, ensuring high accuracy and attention to detail for record-keeping and billing purposes. - Provide overflow backup support for other market call groups, demonstrating versatility and adaptability in handling a diverse range of customer queries and issues. - Consistently follow our standard operating procedures to maintain service quality and operational efficiency. - Develop and maintain a thorough understanding of all Caliber business lines, including service options and sales opportunities, to cross-sell and upsell effectively. - Provide outstanding customer service, ensuring every client interaction is handled with professionalism, empathy, and a solutions-oriented approach. - Perform other duties as required, showing flexibility and a willingness to adapt to evolving business needs and job functions. KNOWLEDGE, SKILLS, AND ABILITIES: - Knowledge of auto glass repair and replacement processes, including understanding of different glass types and their applications. - Familiarity with insurance claim procedures and guidelines related to auto glass services. - High level of professionalism and interpersonal skills. - Ability to communicate in an articulate, professional manner. - Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards. - Excellent customer service skills with internal and external customers. - Strong computer skills in Microsoft Office. - Ability to quickly adapt to new technologies and systems used in customer service and scheduling. - Skilled in conflict resolution and problem-solving, with an emphasis on customer satisfaction. - Basic understanding of sales techniques and strategies. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: - High school diploma or equivalent. - 1-2 years in customer service, especially in a call center or automotive setting, is highly desirable. - Familiarity with automotive industry terminology and trends. - Ability to pass any required certifications or training programs related to auto glass services. CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS: - N/A PHYSICAL REQUIREMENTS: - Ability to maintain a stationary position for extended periods of time, as the job primarily involves working at a desk. - Consistent operation of a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer, for the majority of the workday. - Proficient use of standard office equipment and technology, with a high degree of manual dexterity for typing and data entry. - Good visual acuity to view detailed information on a computer screen for extended periods. - Ability to effectively communicate with clients and team members via telephone, email, and video conferencing tools. WORK ENVIRONMENT: - This is a remote position, requiring a quiet and distraction-free home office environment conducive to professional phone and video interactions. - Reliable high-speed internet connection and adequate power supply to support continuous computer and communication equipment usage. - Safe and ergonomically sound workspace setup to prevent strain or injury during prolonged computer use. - Flexibility to adapt to varying home-based work conditions and any changes in technology or software used for remote work. - Self-discipline and effective time-management skills to stay productive and meet deadlines in a less structured, home-based environment. - Regular virtual interaction with team members and management, requiring a proactive approach to communication and collaboration. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Service Center Job Summary This position is responsible for designing, implementing, and evaluating programs that enhance leadership capabilities within an organization. This role focuses on fostering leadership skills at all levels, supporting organizational growth, and driving strategic talent initiatives. The consultant works closely with executives, managers, and HR teams to identify leadership gaps and develop tailored solutions for individual and group development. This position also h andles moderately complex, routine problems by reviewing various factors and applying learned techniques. Exercises judgment within established procedures to determine appropriate actions . Works independently with minimal guidance, receiving general instructions for new assignments . This is a fully remote role that can sit anywhere in the United States, with 20–25% travel, primarily to Dallas, Texas. Essential Responsibilities Assess organizational needs related to leadership development and recommend appropriate strategies and solutions. Design, facilitate , and evaluate leadership training programs, workshops, and coaching sessions. Collaborate with HR and senior leadership to identify high-potential employees and create succession planning strategies. Collaborate with Talent Development colleagues to manage programs , ensuring seamless participant experiences. Provide one-on-one coaching and group facilitation to leaders at various levels. Measure program effectiveness using qualitative and quantitative methods; report outcomes to stakeholders. Stay current with leadership development trends, tools, and best practices, integrating new insights into programs. Support change management initiatives by equipping leaders with the skills necessary to lead through change. Applies professional knowledge and sound judgment to analyze moderately scoped issues, determine appropriate actions within established guidelines, refine processes, and contribute insights through reports and analyses for senior review. Works on problems of moderate scope and complexity, which are often varied and routine. Analyzes situations using a range of factors and exercises sound judgment within defined practices to recommend and implement appropriate solutions . Builds productive relationships with internal teams and external partners to address shared challenges and advance operational goals. Works independently and with cross-functional teams to support shared objectives , ensure effective execution, and implement process improvements that align with business goals and enhance efficiency. Takes ownership, upholds company values, and fosters continuous learning and growth. Demonstrates determination and ownership in achieving high-quality results, overcoming obstacles, adapting to change, and following through on commitments. Proactively seeks opportunities for growth by experimenting, learning from feedback, and continuously improving performance, while exercising sound judgment in both routine and complex decisions. Takes on additional responsibilities as needed to support team and organizational goals. Knowledge, Skills, and Abilities Strategic thinking and problem-solving skills . Ability to manage multiple projects and priorities in a fast-paced environment. Knowledge of leadership trends and best practices, ranging from emerging to senior leader . High emotional intelligence and cultural sensitivity. Excellent verbal and written communication skills, with the ability to convey information professionally and handle sensitive information with discretion. Strong facilitation and coaching skills, with proven ability to engage and inspire diverse audiences. Proficiency in digital learning platforms and virtual facilitation. Knowledge of organizational procedures with the ability to apply sound judgment in determining appropriate actions within established guidelines; skilled in data analysis, critical thinking, and timely decision-making to resolve routine to moderately complex problems. Strong verbal and written communication skills, with the ability to convey information professionally and handle sensitive information with discretion. Ability to manage multiple priorities independently, meet deadlines, and maintain a high level of accuracy and quality. Strong interpersonal skills with the ability to collaborate across functions, build effective working relationships, and contribute in a fast-paced, team-oriented environment. Ability to hold self and others accountable to honor commitments and demonstrate company values. Proficient in Microsoft Office and other relevant systems and software. Education, Experience, and Other Requirements Bachelor’s degree . Will consider an equivalent combination education, training and experience obtained to convey the requisite knowledge, skills and abilities to perform the role. 3+ years of experience . Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Service Center CSCS WV Essential Job Duties Conduct estimate, photo and documentation reviews using standard review process developed by Caliber Communicate findings to service advisors for training and compliance improvement purposes Identify areas for GP% improvement through report analysis and estimate review Reinforce company standards for part selection, vendor usage, labor mix and refinish processes Report and track findings for management Comply with all Caliber safety rules, policy guidelines and company standards Other duties as assigned Skill/Requirements

Service Center CSCS LA JOB SUMMARY Caliber Collision has an immediate job opening for an Office Administrator to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center’s consistent application of all Caliber Standard Operating Procedure’s through ongoing training and monitoring. OUR OFFICE ADMINSTRATOR FOR THIS POSITION CAN MAKE UP TO: $18-$24 per hour! BENEFITS OF JOINING THE CALIBER FAMILY Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay – Paid weekly and eligible for overtime Paid Vacation & Holidays – Can begin accruing day 1 Career growth opportunities – we promote from within! A career for life: You’ll gain hands-on experience within a production shop. REQUIREMENTS: