Amplify Hearing

Role Description As a Clinical Co-ordinator, you will play a vital part in supporting our clinical teams, delivering a first-class service to our patients, and we can promise you that you will be valued! You will be at the heart of our patient journey, ensuring smooth day-to-day operations, supporting our Audiologists and Hearing Care Assistants, and helping us deliver clinical excellence across our network. Your responsibilities will include: - Managing incoming calls - Booking and optimising appointment schedules - Supporting patients with technical queries - Processing stock requests and payments - Ensuring follow-up actions are completed - Liaising with partner practices to manage clinic coverage - Responding to website enquiries to convert leads into appointments - Supporting insurance and quotation processes for hearing devices Working closely with dispensers and the wider team, you will help maintain efficient service delivery and a seamless patient journey. Qualifications - Excellent telephone manner and strong communication skills - Ability to explain technical information clearly and confidently - Strong organisational and diary management skills - Effective time management and ability to prioritise workload - Confidence handling payments, invoicing and stock processes - Proactive approach to managing patient enquiries and converting leads - Problem-solving ability with sound judgement - Ability to work independently and as part of a wider team - A good understanding of healthcare environments, patient confidentiality and systems (such as booking systems or CRM platforms) will be beneficial - Experience within audiology or a similar setting is advantageous but not essential Benefits - A flexible working environment – remote from home - Great training and development opportunities - Competitive salary - 34 days’ annual leave (including bank holidays) - Private health cover - Amazing discounts, savings and rewards through our reward gateway - Standard Pension Contribution - Company sick pay, should you ever need it Company Description Amplify Hearing provides hearing care in over 480 practices across the UK and we're growing fast. Our success is thanks to our amazing team of hearing specialists - Audiologists and Hearing Care Assistants. Our core values of transparency, honesty, adaptability, trust, and simplicity are at the heart of how we build long-standing relationships with our patients. We're passionate about providing the absolute best in clinical care, being independent and serving local communities.