Abwaab

Role Description We are seeking a highly motivated and customer-oriented specialist to join our support team in Egypt. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer support. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. This is a remote opportunity. Key Responsibilities - Answer inbound calls and respond to customer inquiries via different social media channels in a professional and friendly manner keeping the customer experience in mind. - Provide accurate and timely information to customers while maintaining a high level of customer satisfaction. - Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions. - Follow up with customers on unresolved issues to ensure customer satisfaction. - Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues. - Stay updated on product knowledge and company policies to provide accurate information to customers. - Meet or exceed performance metrics, including customer satisfaction, reply time, and resolution time. - Act as the voice of the customer and shed light on inquiries and issues. Requirements - Previous experience in a customer service role (0–2 years of experience). - Excellent verbal and written communication skills in Arabic and English. - Strong problem-solving and decision-making abilities. - Ability to work in a fast-paced and dynamic environment. - Strong attention to detail and accuracy. - Ability to multitask and prioritize tasks effectively. - Positive and professional attitude. - Flexibility to work in shifts, including evenings, weekends, and holidays. - Previous experience with Zendesk is highly desirable. - The candidate must own a laptop.

• Respond to student inquiries on social media. • Provide accurate information and assistance. • Track and report common inquiries. • Follow up with students. • Help improve sales processes. • Participate in training and development.